Customer Service (Biometric Enrollment) Specialist - Part Time

Amentum company; Pikesville (MD); On-site; USD 26,000 - 29,000; Part time

Job summary

Amentum is hiring a Customer Service (Biometric Enrollment) Specialist to welcome and assist individuals pursuing legal immigration to the United States at the USCIS Application Support Center. You will guide applicants through biometrics, verify identity, and ensure smooth entry while upholding security and privacy.

The role supports front-line service on behalf of the U.S. Government, with training provided by Amentum. Part-time, 20 hours per week; shifts include weekdays at the site.

Qualifications

• Must obtain and maintain facility credentials; US citizenship required.
• High School Diploma or equivalent.
• Must be able to speak and write in English.
• Ability to stand for shift duration.
• Ability to hold and grasp applicant’s hands to obtain quality fingerprints.
• Ability to work in a high paced environment with the public.
• Ability to type and use basic computer skills.

Responsibilities

• Complete biometrics registration for applicants seeking legal immigration to the United States.
• Ensure all entrants are approved applicants and provide crowd control and assist staff in enforcing ASC policies.
• Provide front-line customer service as representatives of Amentum and the U.S. Government.

Skills

Customer service

Biometrics

Crowd control

Data entry

Fingerprint capture

Administrative tasks

Education

High School Diploma or equivalent

Tools

Biometrics equipment

Job description

As a Customer Service (Biometric Enrollment) Specialist you’ll play an important role in welcoming and assisting individuals pursuing legal immigration to the United States. Working at the USCIS Application Support Center office, you’ll greet applicants with patience and care and guide them through their biometrics appointment – a process that includes identity verification and biometric capture. Amentum provides all required job training for qualified candidates. Join a team of professionals that takes pride in treating every visitor with respect and compassion while carrying out meaningful work for the community!

Compensation: $19.10 (SCA position)

*This is an hourly, overtime-eligible position that falls under the Service Contract Act (SCA). In accordance with the Health and Welfare provisions of the SCA, and in addition to your base hourly rate, you may be eligible to receive an additional health and welfare payment for each hour you work to ensure compliance with the minimums set forth by the act. The amount you are entitled to receive will vary depending upon the fringe benefits you select now and in the future.

Part Time employees are expected to be available all five days, Monday through Friday between the hours of 7:45am to 4:15pm or for certain coverage times as needed at the site. This is not a regular Full -Time. Part-Time employees have a set schedule of hours; however, occasionally employees are notified the night before or day of if changes need to be made to the existing schedule. Employees are regularly scheduled for 20 hours a week but can be altered depending on applicant volume and site needs.

Primary Responsibilities are:

• Complete biometrics registration for applicants seeking legal immigration to the United States.
• Ensure all who enter the ASC are approved applicants and visitors while providing both interior and exterior crowd control and assisting the staff in enforcing the rules and policies of the ASCs.
• Provide front-line customer service as representatives of Amentum and on behalf of the United States Government.

Highlights of Responsibilities:

It is expected that providing applicants with the highest level of customer service is primary in all responsibilities. This position must be able to work with the public, display a cheerful and inviting demeanor, smile, manage the applicants with sensitivity, courtesy and ensure the applicant is treated with respect as a customer of the USCIS ASC.Further, personnel must safeguard all areas where Personal Identifiable Information (PII) is vulnerable such as applicant’s paperwork and identifications, electronic biometric data and reports.

• Perform quality biometrics processing to include capturing electronic fingerprints, photographs, and signatures within established program-wide processing times.
• Screen applicants entering the facility to ensure they have a valid appointment notice and identification allowing their entry into the ASC.
• Utilize crowd control barriers (stanchions or rails) to ensure a safe and organized entry into the facility.
• Visually inspect applicants and their belongings prior to allowing entry into the facility. During national pandemics or other health crisis, applicants may be asked questions about their status of illness and may be declined entry to the ASC per customer requirements.
• Conducting periodic facility checks (both interior and exterior) reporting any concerns to the Site Supervisor to manage.
• Assist the Site Supervisor and/or government Immigration Service Officer in calling local law enforcement or first responders when necessary.
• Manage and complete with accuracy administrative paperwork such as tracking processing time for applicants, reconciliation paperwork of biometrics captured, assisting in maintaining a visitor control log for non-applicants entering the facility, signing off on facility checks and other administrative duties as needed.

Required Qualifications:

• Must be able to obtain and maintain facility credentials/authorization. Note: US Citizenship is required for facility credentials/authorization at this work location.
• A High School Diploma or equivalent.
• Must be able to speak and write in English.
• Ability to stand upright on one’s feet for scheduled shift duration, excluding meals and breaks.
• Ability to hold and grasp applicant’s hands to obtain quality fingerprints.
• Ability to work in a high paced environment with the public.
• Ability to type and use basic computer skills.