Customer Service (Biometric Enrollment) Specialist - Full Time

Amentum; Albuquerque (NM); On-site; USD 2,066,000 - 2,893,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

401k matching

Education reimbursement

Bereavement leave

Job summary

Amentum is seeking a Customer Service (Biometric Enrollment) Specialist to support USCIS Application Support Center offices in Albuquerque. You will greet applicants, guide them through biometrics appointments, verify identities, and support staff with a focus on courtesy and security.

This full-time role requires reliability, clear English communication, the ability to stand for long periods, and adherence to program rules while delivering respectful service to visitors in a government-backed

Qualifications

• Must be able to obtain and maintain facility credentials; US citizenship required.
• High School Diploma or equivalent.
• Must be able to speak and write in English.
• Ability to stand upright on scheduled shift duration.
• Ability to hold and grasp applicant’s hands to obtain fingerprints.
• Successful completion of biometrics training within sixty days.

Responsibilities

• Complete biometrics registration for applicants pursuing legal immigration.
• Ensure entrants are approved applicants and manage crowd control.
• Provide front-line customer service as representatives of Amentum and the U.S. Government.
• Perform quality biometrics processing: fingerprints, photographs, signatures.
• Screen applicants with valid appointment notices and identification for entry.
• Maintain visitor control logs and assist in facility checks.

Skills

English proficiency

Customer service

Crowd control

Biometrics handling

Computer basics

Standing for shifts

Education

High School Diploma or equivalent

Job description

As a Customer Service (Biometric Enrollment) Specialist you’ll play an important role in welcoming and assisting individuals pursuing legal immigration to the United States. Working at the USCIS Application Support Center office, you’ll greet applicants with patience and care and guide them through their biometrics appointment – a process that includes identity verification and biometric capture. Amentum provides all required job training for qualified candidates. Join a team of professionals that takes pride in treating every visitor with respect and compassion while carrying out meaningful work for the community!

Compensation: $17.75 hourly (SCA Position)

Benefits: Full-time employees are eligible for medical, dental, vision, 401k retirement plan, short- and long-term disability, life insurance, employee assistance program, holiday and vacation pay, education assistance, and bereavement leave.

Full-time employees are expected to work Monday through Friday from7:45am to 4:15pm or eight hours a day as opening and closing times may vary. Employees are regularly scheduled for 40 hours a week but can be altered depending on applicant volume and site needs.

Primary Responsibilities are:

• Complete biometrics registration for applicants seeking legal immigration to the United States.
• Ensure all who enter the ASC are approved applicants and visitors while providing both interior and exterior crowd control and assisting the staff in enforcing the rules and policies of the ASCs.
• Provide front-line customer service as representatives of Amentum and on behalf of the United States Government.

Highlights of Responsibilities:

It is expected that providing applicants with the highest level of customer service is primary in all responsibilities. This position must be able to work with the public, display a cheerful and inviting demeanor, smile, manage the applicants with sensitivity, courtesy and ensure the applicant is treated with respect as a customer of the USCIS ASC. Further, personnel must safeguard all areas where Personal Identifiable Information (PII) is vulnerable such as applicant’s paperwork and identifications, electronic biometric data and reports.

• Perform quality biometrics processing to include capturing electronic fingerprints, photographs, and signatures within established program-wide processing times.
• Screen applicants entering the facility to ensure they have a valid appointment notice and identification allowing their entry into the ASC.
• Utilize crowd control barriers (stanchions or rails) to ensure a safe and organized entry into the facility.
• Visually inspect applicants and their belongings prior to allowing entry into the facility. During national pandemics or other health crisis, applicants may be asked questions about their status of illness and may be declined entry to the ASC per customer requirements.
• Conducting periodic facility checks (both interior and exterior) reporting any concerns to the Site Supervisor to manage.
• Assist the Site Supervisor and/or government Immigration Service Officer in calling local law enforcement or first responders when necessary.
• Manage and complete with accuracy administrative paperwork such as tracking processing time for applicants, reconciliation paperwork of biometrics captured, assisting in maintaining a visitor control log for non-applicants entering the facility, signing off on facility checks and other administrative duties as needed.

Required Qualifications:

• Must be able to obtain and maintain facility credentials/authorization. Note: US Citizenship is required for facility credentials/authorization at this work location.
• A High School Diploma or equivalent.
• Must be able to speak and write in English.
• Ability to stand upright on one’s feet for scheduled shift duration, excluding meals and breaks.
• Ability to hold and grasp applicant’s hands to obtain quality fingerprints.
• Ability to work in a high paced environment with the public.
• Ability to type and use basic computer skills.
• Successful completion of the biometrics training and become certified within sixty days.

Desired Skills:

• Ability to speak a foreign language.

Compensation Details:

$17.75

The compensation range or hourly rate listed for this position is provided as a good‑faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws.

Benefits Overview:

Our health and welfare benefits are designed to support you and your priorities. Offerings include:

• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement benefits (including 401(k) matching)
• Educational reimbursement
• Parental leave
• Employee stock purchase plan
• Tax‑saving options
• Disability and life insurance
• Pet insurance

Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara‑O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.

Original Posting:

10/06/2026 - Until Filled

Amentum anticipates this job requisition will remain open for at least three days, with a closing date no earlier than three days after the original posting. This timeline may change based on business needs.

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.