CUSTOMER SERVICE ASSOCIATE TRAINEE

Paycom - ATS; Willingboro Township (NJ); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Medical benefits

Prescription coverage

Dental insurance

Vision insurance

Life insurance

AD&D

Disability (STD/LTD)

Paid time off

Discounts

Credit Union

Voluntary benefits

Mylo

Job summary

Goodwill is hiring a Donation-Utility Associate/Barcoder to support store operations in Willingboro, NJ. You will process transactions, handle money, and promote Round-Up donations while maintaining a clean, organized sales floor.

The role requires friendly customer service, reliability, and the ability to work flexible hours, including nights and weekends. Training will cover opening/closing procedures, merchandising, and use of store systems.

Qualifications

• Customer service ability to meet customer needs, understand their concerns, and resolve issues in a friendly and efficient manner.
• Honesty/Integrity: be truthful and credible in the workplace.
• Sound and timely decisions: use knowledge and experience to decide and empower others.
• Reliability: dependable and trustworthy.
• Enthusiasm: bring energy to tasks.
• Accuracy: perform work accurately and thoroughly.
• Ability to communicate in English (verbal and written).
• Flexible schedule, including nights, weekends, and long hours on short notice.
• Meet physical demands of the position (vision normal).

Responsibilities

• Process register transactions, handle money, count drawer, and request Round-Up donations.
• Cross-train as Donation-Utility Associate and Barcoder.
• Open/close procedures as needed and stock/maintain merchandise on sales floor.
• Keep store clean, organized, and properly priced with help from on-site management.
• Use phones and paging systems and make regular store announcements.
• Wear uniform and maintain professional appearance; attend regularly.
• Provide friendly, efficient customer service and respond to customer concerns.

Skills

Customer Service

Honesty & Integrity

Decision Making

Reliability

Enthusiasm

Accuracy

English Communication

Flexible Schedule

Physical Stamina

Job description

SPECIFIC DUTIESFollow all Goodwill policies and safety procedures. Must possess professional etiquette.Successfully process register transactions, handle money, count down a drawer, and ask every customer for a Round-Up donation. Must achieve 40% Round-Up transaction average every month.Engages customers successfully using the following steps: a. Greet every customer 5 feet from you b. Focus on your customer c. Maintain a clean, neat, and organized store d. Walk, Talk, and Show e. Thank your customer for supporting our free job training and education initiatives f. Listen and respond appropriately to all customer concerns g. Engage customers at the register h. Effectively manage your register line i. Use good phone etiquette and answer within 3 rings j. Provide short, clear, timely announcements.Will receive cross-training as Donation-Utility Associate and Barcoder to promote individual employee growth and maintain company productivity.Train to complete opening and closing procedures as necessary.Must stock and maintain sales floor with newly processed merchandise.Maintain a clean, organized sales floor by recovering standards through sizing of merchandise and organization of wares and furniture.Maintains sales floor by recovering sales floor and dressing rooms.Establish or identify prices of goods via the type of merchandise, identifying markings, or asking for help from an on-site manager or supervisor.Ability to utilize systems, including phones and paging systems and make regularly scheduled announcements.Maintains interior and exterior of store in a neat, clean, and orderly manner (includes vacuuming, dusting, cleaning bathrooms, mopping floors, washing windows, etc.).Must maintain a clean and neat personal appearance at all times. Must wear company issued uniform.Regular attendance is required.All other essential duties as assigned.Benefits Overview:Benefit eligibility is tied to whether you are a full-time employee or part-time employee.Full-time employees, after satisfying the new hire waiting period, are eligible for Medical, Prescription, Dental, Vision, Life, Accidental Death & Dismemberment, Short-Term Disability, Long-Term Disability, PTO/Holidays, Discounts, Credit Union, Voluntary Benefits, and Mylo.Part-time employees scheduled to work between 30 and 37.5 hours per week, after satisfying the new hire waiting period, are eligible for Medical, Prescription, PTO, Discounts, Credit Union, Voluntary Benefits, and Mylo.Part-time employees scheduled to work less than 30 hours per week, after satisfying the new hire waiting period, are eligible for PTO, Discounts, Credit Union, Voluntary Benefits, and Mylo.JOB QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Customer Service Ability to meet customer needs, understand their concerns, and resolve issues in a friendly and efficient manner.Honesty/Integrity Ability to be truthful and be seen as credible in the workplace.Sound and Timely decisions Using knowledge and experience to make sound decisions that will impact business goals and strategies; creates an environment where other Leaders and/or Team Members are empowered to make decisions.Reliability The trait of being dependable and trustworthy.Enthusiastic Ability to bring energy to the performance of a task.Accuracy Ability to perform work accurately and thoroughly.Ability to communicate and understand instructions, both verbal and written, in English.Must be able to work a flexible schedule on short notice, including night, weekends and occasionally long hours.Ability to meet physical demands of position.Vision corrected to within normal limits.Ability to function in a hectic work environment with occasional periods of high stress.