Customer Service Associate - Temporary

Walgreens; Sandy Springs (GA); On-site; USD 20,664 - 24,108; Part time

Job summary

Walgreens is looking for a customer service representative in Sandy Springs, Georgia, who models a distinctive and delightful customer experience. The ideal candidate should be fluent in English, have a flexible schedule, and engage customers effectively while performing checkout and store operations.

This role involves managing the cash register, ensuring a clean store environment, and assisting with inventory tasks. Previous retail experience, preferably with Walgreens, is a plus. Competitive hourly pay ranges from $15 to $17.5.

Qualifications

• Fluency in English, both written and spoken.
• Willingness to work evening and weekend shifts.
• Previous retail experience is a plus.

Responsibilities

• Engage customers and assist with products and services.
• Process sales and handle cash register operations.
• Maintain cleanliness of the store and assist with inventory.

Skills

Customer service skills

Ability to work flexible schedule

Fluency in English

Job description

Job Overview

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied).

Operations

• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customer and recommends trade‑up and/or companion items.
• Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
• Implements Company asset protection procedures to identify and minimize profit loss.
• Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
• Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
• Assists with separation of food items (e.g., raw foods from pre‑cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first‑in, first‑out method and restock outs.
• Has working knowledge of store systems and store equipment.
• Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
• Assumes web pick‑up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
• Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.
• Completes special assignments and other tasks as assigned.

Training & Personal Development

• Attends training and completes PPLs requested by Manager or assigned by corporate.

Basic Qualifications

• Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
• Requires willingness to work flexible schedule, including evenings and weekend hours.

Preferred Qualifications

• Prefer six months of experience in a retail environment.
• Prefer to have prior work experience with Walgreens.

The following information is applicable for San Francisco, CA applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

Compensation will depend on factors such as geography, skills, education, and experience. This role will remain open until filled. For benefits, visit jobs.walgreens.com/benefits.

Salary Range: $15 - $17.5 / Hourly