Customer Service Associate - Temporary

Walgreens; New Jersey; On-site; USD 22,000 - 25,000; Full time

Job summary

Walgreens in New Jersey is seeking a Customer Experience Associate to deliver a friendly checkout and assist customers with product needs. You will greet customers, manage the cash register, and help with product recommendations and promotions.

The role covers store merchandising, inventory checks, and adherence to company policies, including asset protection and safety rules. Opportunities include photo services and web-pickup duties.

Qualifications

• Must be fluent in reading, writing, and speaking English.
• Requires willingness to work flexible schedule, including evenings and weekend hours.
• Prefer six months of experience in a retail environment.
• Prefer prior Walgreens experience.

Responsibilities

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register and provides courteous checkout service.
• Engages customers and patients by greeting them and offering assistance.
• Resolves customer issues and answers questions to ensure a positive experience.
• Recommends items for sale and trade-up or companion items.
• Handles cash, returns, exchanges, and refunds as needed.
• Takes inventory, checks in and prices merchandise, and keeps shelves clean.
• Implements asset protection procedures to minimize profit loss.
• Ensures compliance with state and local laws on regulated products.
• Constructs displays and completes merchandising resets as directed.
• Assists with food separation and stock rotation using FIFO where applicable.
• Provides photo area service including passport photos and poster printing.
• Supports web pick-up by monitoring orders and delivering items to customers.
• Maintains store condition and collaborates with coworkers; completes special tasks as assigned.
• Attends training and completes PPLs as required by management.

Skills

Customer service

Cash register

Merchandising

Inventory

Store systems

Photo area service

Web pick-up

Tools

POS system

Store equipment

Job description

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customer and recommends trade-up and/or companion items.
• Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
• Implements Company asset protection procedures to identify and minimize profit loss.
• Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
• Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
• Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
• Has working knowledge of store systems and store equipment.
• Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
• Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
• Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.
• Completes special assignments and other tasks as assigned.

Training & Personal Development

• Attends training and completes PPLs requested by Manager or assigned by corporate.

Basic Qualifications

• Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
• Requires willingness to work flexible schedule, including evenings and weekend hours.

Preferred Qualifications

• Prefer six months of experience in a retail environment.
• Prefer to have prior work experience with Walgreens.

The following information is applicable for San Francisco, CA applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits.

Salary Range: $15.92 - $18 / Hourly