Customer Service Associate - Temporary

Walgreens; Delray Beach (FL); On-site; USD 20,664 - 24,108; Full time

Job summary

Walgreens in Delray Beach, Florida, is looking for a Customer Experience associate. The role involves greeting customers, managing cash register operations, and ensuring the store remains clean and well-stocked. Ideal candidates will possess strong customer service skills and be flexible with their scheduling, including evenings and weekends.

The position offers a salary range of $15 - $17.5 per hour, and candidates with retail experience are preferred. This is a great opportunity to grow within Walgreens!

Qualifications

• Must be fluent in reading, writing, and speaking English.
• Willingness to work flexible schedule, including evenings and weekends.
• Prefer six months of experience in a retail environment.

Responsibilities

• Engage customers by greeting and offering assistance.
• Provide courteous, friendly, fast, and efficient service.
• Manage cash register operations, including collections and returns.
• Maintain store cleanliness and inventory records.
• Ensure compliance with product regulations.

Skills

Customer service skills

Interpersonal communication

Cash register operation

Retail experience

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customers and recommends trade-up and/or companion items.
• Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or shift leader.
• Implements Company asset protection procedures to identify and minimize profit loss.
• Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
• Constructs and maintains displays, including promotional, seasonal, superstructures, and sale merchandise. Completes resets and revisions as directed.
• Assists with separation of food items (e.g., raw foods from pre‑cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
• Has working knowledge of store systems and store equipment.
• Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sale of promotional photo products.
• Assumes web pick‑up responsibilities (monitors orders in Picture Care Plus, fills orders, delivers orders to customers as they arrive at store).
• Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.
• Completes special assignments and other tasks as assigned.

Training & Personal Development

• Attends training and completes PPLs requested by Manager or assigned by corporate.

Basic Qualifications

• Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
• Requires willingness to work flexible schedule, including evenings and weekend hours.

Preferred Qualifications

• Prefer six months of experience in a retail environment.
• Prefer to have prior work experience with Walgreens.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. (San Francisco, CA applicants only)

An Equal Opportunity Employer, including disability/veterans.

Salary Range: $15 - $17.5 / Hourly

This role will remain open until filled.