Customer Service Associate - Temporary

Walgreens; Bellerive Village (MD); On-site; USD 21,000 - 23,000; Full time

Job summary

Walgreens is seeking a Customer Service Associate in Maryland to deliver friendly, efficient service at the register and on the floor. You will greet customers, answer questions, and help them find products while maintaining clean, well-stocked aisles.

Responsibilities include processing transactions accurately, handling returns, and upselling relevant items. The role requires flexibility, a positive attitude, and prior retail experience preferred.

Qualifications

• Fluent in reading, writing, and speaking English.
• Flexible schedule including evenings and weekends.
• Prior retail experience is preferred; Walgreens experience preferred.

Responsibilities

• Provide courteous, fast, and efficient checkout service at the register.
• Greet customers, assist with products, and resolve questions to ensure a positive experience.
• Recommend items, upsell, and manage product placement and pricing.
• Maintain clean, well-merchandised counters and shelves; perform stock rotation.
• Follow asset protection procedures and comply with company policies.
• Handle returns, rain checks, refunds, and exchanges as needed.
• Participate in special assignments and training as directed.
• Assist with photo area services and web pick-up orders.

Skills

Customer service

Cash handling

Communication

Suggestive selling

Tools

POS system

Job description

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customer and recommends trade-up and/or companion items.
• Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
• Implements Company asset protection procedures to identify and minimize profit loss.
• Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
• Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
• Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
• Has working knowledge of store systems and store equipment.
• Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
• Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
• Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.
• Completes special assignments and other tasks as assigned.

Training & Personal Development

• Attends training and completes PPLs requested by Manager or assigned by corporate.

Basic Qualifications

• Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
• Requires willingness to work flexible schedule, including evenings and weekend hours.

Preferred Qualifications

• Prefer six months of experience in a retail environment.
• Prefer to have prior work experience with Walgreens.

The following information is applicable for San Francisco, CA applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

Salary Range: $15 - $17.5 / Hourly