Customer Service Associate Team Leader (Front End Support Assistant Manager)

Whole Foods Market; Newton (MA); On-site; USD 27,620 - 48,216; Full time

Benefits offered by this job

Health insurance

Retirement plan benefits

Store discount

Paid time off

Job summary

A leading grocery retail company is seeking a Customer Service Associate Team Leader to manage front-end operations and ensure outstanding customer service. This full-time position requires at least 18 months of retail experience and supervisory skills. The role offers a competitive pay range from $20.05 to $35.00 hourly based on experience, along with potential benefits like health insurance and paid time off.

Qualifications

• 18+ months of retail Team Member experience.
• 6+ months of supervisory experience.
• Must be able to lift 50 pounds.

Responsibilities

• Model and deliver outstanding customer service.
• Achieve cost, margin, expense, and labor targets.
• Resolve customer inquiries and issues.
• Train and develop Team Members.

Skills

High energy and enthusiasm

Advanced product knowledge

Growth mindset

Coaching and mentoring skills

Excellent interpersonal skills

Proficiency in Microsoft Office

Decision-making ability

Job description

Customer Service Associate Team Leader (Front End Support Assistant Manager)

Join to apply for the Customer Service Associate Team Leader (Front End Support Assistant Manager) role at Whole Foods Market.

Base pay range: $20.05/hr - $35.00/hr.

Job Responsibilities

• Models and delivers outstanding customer service.
• Sets and achieves the highest standards of retail execution.
• Works with Team Leader to achieve cost, margin, expense, and labor targets.
• Follows through on all customer questions and requests; resolves concerns as needed.
• Works with Team Leader to resolve team concerns or issues.
• Evaluates and documents Team Member work performance.
• Functions as point person and departmental person in charge in absence of Team Leader.
• Consistently communicates and models WFM vision and goals.
• Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
• Maintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions.
• Selects, trains, develops, mentors, motivates, and counsels Team Members in a manner that sustains a high-performance team and minimizes turnover.
• Provides timely, thorough, and thoughtful performance evaluations.

Job Skills

• High energy, enthusiastic, and displays an affinity for our products, core values, and company philosophy.
• Demonstrates advanced product knowledge, maintains awareness of new products.
• Growth mindset towards greater responsibility and ownership.
• Desire to coach and mentor others for growth.
• Excellent interpersonal, motivational, team building, and customer relationship skills.
• Capable of teaching others in a positive and constructive manner.
• Product knowledge.
• Advanced knowledge of regulatory and safety policies and procedures.
• Proficient mathematical skills for assessing financial performance, monitoring profitability, and managing inventory.
• Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate.
• Proficiency with email, Microsoft Office, and operations-related applications.

Experience

• 18+ months retail Team Member experience and 6+ months of supervisory experience.

Physical Requirements / Working Conditions

• Must be able to lift 50 pounds.
• In an 8-hour work day: standing/walking 6-8 hours.
• Hand use: single grasping, fine manipulation, pushing and pulling.
• Work requires the following motions: bending, twisting, squatting and reaching.
• Exposure to FDA approved cleaning chemicals.
• Exposure to temperatures: <32°F (freezing), 32-40°F (refrigerators), >90°F.
• Ability to work in a wet and cold environment.
• Ability to work a flexible schedule including nights, weekends, and holidays as needed.
• Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.

The purpose of this document is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. This document does not reflect all job duties or requirements for every position. Requirements build as one progresses through the job levels, so any job duties required at a lower level may be required at the higher level in addition to the duties listed for that higher level. Duties, assignments, and other responsibilities may differ for similar positions based on business conditions, departmental or geographic location, and/or needs for the particular position. An individual must demonstrate successful performance in their current position before being considered for promotion. In addition, in order to promote into a higher-level position, a business need for the promotion must exist and the candidate must be considered the most qualified person for the new position. Completion of certain milestones such as obtaining an advanced degree or certification, time in current position, or developing skills to perform at the higher-level role do not guarantee a promotion.

The wage range for this position is $20.05‑$35.00 Hourly, commensurate with experience. Whole Foods Market offers "Whole Benefits" which may include health insurance, retirement plan benefits, eligibility for a store discount, paid time off, and access to other benefit programs. Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person’s date of hire.

At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Other

Industries

Retail