Customer Service Associate SemiTorr Group

FloWorks; Town of Clifton Park (NY); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Company-paid Life and Disability

401(k) with company match

Health Savings & Flexible Spending

Employee Assistance Program

Identity Theft Protection

Job summary

FloWorks is seeking a Customer Service Associate to manage end-to-end order and service activities. You will respond to inquiries by phone, email, and in person, and provide timely, accurate information to customers.

The role supports warehouse and internal teams, ensures timely delivery, processes MTRs, and maintains strong relationships with customers. Strong MS Office and communication skills required; MTR qualification preferred.

Qualifications

• High School Diploma or equivalent required.
• Strong written and verbal communication skills.
• Customer service experience is preferred.

Responsibilities

• Handle order processing, approvals, and document routing to departments.
• Respond to internal and external inquiries promptly and accurately.
• Print and collect MTRs from Metal Trace system and verify against orders.
• Review order packets for 100% accuracy and support warehouse as needed.
• Maintain relationships with customers and provide timely status updates.
• Ensure on-time delivery of materials and documentation; manage MaxRecall scans.

Skills

Communication skills

Independent worker

Self-motivation

Education

High School Diploma or equivalent

Tools

MS Office

Adobe

Job description

SemiTorr Group, Inc. is a leading sales and distribution company for gas and fluid handling systems and components supporting the High Purity, Sanitary and Industrial markets. Our family of products includes process equipment, pumps, tubing, hoses, fittings, valves, filtration and instrumentation.SemiTorr is a Subsidiary of FloWorks USA LP, which is a privately held company located in Houston, TX. Job InformationThe Customer Service Associate is responsible for overall order and service-related activities for FloWorks customer service function. Provides a variety of customer service support duties to customers. Ensures timely and accurate information is provided to customers in a professional manner. Responds to inquiries through phone, mail, email, and/or face-to-face contact with customers. Provides operational management and support at locations to ensure efficient and timely resolutions of customer service issues.

Key Responsibilities

• Responsible for entire order processing, which includes assigning, reviewing, approving and distributing customer order documents to all appropriate departments
• Responds to internal and external inquiries in a timely manner ensuring all requests have been handled and completed daily
• Responsible for printing and collecting all MTRs from the Metal Trace system and or the suppliers; confirms it corresponds to the correct product and manufacturer as well as any other special requirements noted on the orders
• Reviews and approves the complete order packet with 100% accuracy
• Supports warehouse employees as needed
• Maintains strong working relationships with internal and external customers
• Resolves customer service issues
• Responsible for ensuring timely delivery of material and required documents by providing status updates when necessary
• Responsible for MaxRecall scans and files
• Various duties assigned by the supervisor

Qualifications

• High School Diploma or its equivalent
• Good written and verbal/oral communication skills
• Knowledge of MS Office software and Adobe
• Self-driven with a positive attitude and demeanor
• Customer service experience
• MTR qualification is required
• Excellent communication, time management and organizational skills
• Professional telephone etiquette
• Ability to work independently

Physical Demands

• Frequently required to stand
• Frequently required to walk
• Continually required to sit
• Continually required to utilize hand and finger dexterity
• Occasionally balance, bend, stoop, kneel or crawl
• Continually required to talk or hear
• Continually utilize visual acuity to read technical information and/or use a keyboard
• Occasionally required to lift/push/carry items up to 25 pounds
• Occasionally work near moving mechanical parts
• Occasionally exposure to outside weather conditions
• Occasionally loud noise (examples: shop tool noises, electric motors, moving mechanical equipment)

Work Environment

This role operates in a professional office environment 95% of the time and 5% in a warehouse environment. Standard office equipment such as computers, phones, and printers are used.

The Perks of Working Here

FloWorks offers a competitive benefits package designed to support your health, financial well-being, and work-life balance. Highlights include:

• Medical, Dental & Vision Insurance with multiple plan options
• Company-paid Life and Disability Insurance
• 401(k) with company match
• Health Savings & Flexible Spending Accounts
• Supplemental coverage (Accident, Critical Illness, Hospital Indemnity)
• Employee Assistance Program (includes 3 free counseling sessions)
• Identity Theft Protection at discounted rates

This information indicates the general nature and level of work performed by associates in this role. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this role. This description supersedes any previous or undated descriptions for this role. Management retains the right to add or change the duties of the position at any time.