Customer Service Associate - SCOTT RD NW - Rochester, MN - (Full-Time)

Goodwill-Easter Seals Minnesota; Rochester (MN); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Flexible hours

Employee discount

Career development

Work-life balance

Job summary

Goodwill-Easter Seals Minnesota is seeking a Customer Service Associate to provide fast, friendly, and accurate transactions at the point of sale. You will contribute to a positive shopping experience, stock merchandise, and maintain clean, safe store conditions in line with GESMN values.

Open schedules including days, nights, and weekends are required for full-time work (35-40 hours). The role emphasizes teamwork, customer service excellence, and opportunities for career development within a

Qualifications

• Excellent customer service skills and ability to communicate clearly.
• Ability to work independently and manage multiple tasks.
• Strong organizational skills and attention to detail.
• Ability to interact with a diverse population in a human-services setting.
• Willingness to be cross-trained and train new employees.
• Full-time schedule typically 35–40 hours per week including days, nights, and weekends.

Responsibilities

• Provide fast, friendly, and accurate transactions at the point of sale.
• Stock and maintain merchandising standards on the sales floor.
• Maintain a clean and safe environment in the store.
• Deliver a positive customer experience aligned with Goodwill-Easter Seals Minnesota values.

Skills

Customer service

Communication

Independence

Organization

Attention to detail

Customer interaction

Education

High school diploma or equivalent preferred

Job description

Position Summary

This position is responsible for a fast, friendly, and accurate transactions at the point of sale. Responsible for providing a positive customer experience to Goodwill customers. Responsible for stocking and maintaining merchandising standards on the sales floor while maintaining a clean and safe environment. Promotes and adheres to Goodwill-Easter Seals mission and values.

Position Summary

This position is responsible for a fast, friendly, and accurate transactions at the point of sale. Responsible for providing a positive customer experience to Goodwill customers. Responsible for stocking and maintaining merchandising standards on the sales floor while maintaining a clean and safe environment. Promotes and adheres to Goodwill-Easter Seals mission and values.

A day in the life

In a typical day, a Customer Service Associate can expect to...

• Customer Service: Creates a high level of customer service throughout the store ensuring all customers experience a welcoming atmosphere.
• Store Operations: Follows policies and procedures and executes directives in a timely manner.
• Services and Programs: Provide a work environment to train and develop participants in achieving their goals.
• Safety: Help contribute to a safe, welcoming environment for employees and customers.

Job Pay & Perks

• Pay Range: $14.20 - $19.52/hr
• Goodwill-Easter Seals Minnesota prioritizes work-life balance. Weekend/holiday shifts are limited, and we offer competitive pay, flexible hours, a variety of benefit options and an employee discount.
• Work-life balance: No overnights or late closing shifts, and limited holiday hours
• GESMN retail locations are closed New Year's Day, Easter Sunday, Independence Day, Thanksgiving Day, Christmas Eve, and Christmas Day!
• Opportunities for career development and advancement

About You

• Ability to effectively communicate with supervisors, employees and customers
• Ability to work independently and coordinate multiple projects simultaneously
• Excellent organizational skills, ability to prioritize
• Excellent decision-making skills
• Strong attention to details
• Ability and desire to provide excellent customer service
• Ability to interact with a diverse population in a human-services setting
• High level of initiative and self-motivation
• Perseverance and commitment to getting the job done
• Knowledge/expertise in working with persons with disadvantages and/or disabilities and barriers
• A typical full-time schedule is 35-40 hours per week and requires:
  • Open schedule availability including a combination of days, nights, and weekends, totaling at least 35 hours per week; and
  • Willingness and ability to be cross-trained, and to train in new employees.

Prior Experience & Education

• 0-3 years of relevant experience
• High school diploma or equivalent preferred

About Us

Goodwill-Easter Seals Minnesota is a 501(c)3 nonprofit that has been creating career possibilities together with partners since 1919. Many people know Goodwill stores, but don’t know store proceeds support nearly 20 programs for job seekers to access resources and find careers that lead to advancement. Read more about us here.

Star Tribune Top Workplace 6 years running.

Goodwill-Easter Seals Minnesota (GESMN) is an Equal Opportunity Employer. GESMN will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other categories protected by law.