Customer Service Associate Radiology Part-Time Day Shift

sluhn; Bethlehem (Northampton County); On-site; USD 28,000 - 36,000; Full time

Job summary

St. Luke's University Health Network in Bethlehem, PA seeks a Front Desk radiology support member to answer calls, triage messages, and coordinate scheduling for emergent radiology studies.

The role requires strong telephone and communication skills, multitasking ability, and basic medical terminology. The position involves clerical duties and patient assistance in a hospital setting.

Qualifications

• High School diploma or equivalent.
• Experience with office procedures and telephone handling.
• Medical terminology knowledge is preferred.

Responsibilities

• Answers incoming calls to the reading room and radiology front desk.
• Triage and relay messages to appropriate department personnel.
• Maintain professional telephone etiquette according to hospital policy.
• Document communications and findings in the appropriate logs.
• Adhere to downtime procedures ensuring continuity of care.
• Perform clerical tasks including filing, copying, and faxing.
• Schedule emergent radiology studies and coordinate with supervisors as needed.
• Assist with direct patient care and support family members as needed.

Skills

Telephone skills

Communication skills

Multitasking

Data entry

Medical terminology

Education

High School diploma or equivalent

Tools

EPIC system

Job description

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

Schedule: Week One; Monday, Tuesday and Wednesday 7:30 AM-4:00 PM. Week Two; Monday and Tuesday 7:30 AM-4:00 PM.

JOB DUTIES AND RESPONSIBILITIES

• Answers all incoming calls to the reading room and/or radiology front desk area. Promptly triages and accurately relays all messages to the appropriate personnel in the department.
• Excels at effective and positive communications (both verbal and written). Uses skills to bolster the department/organization image.
• Demonstrates proper telephone techniques and etiquette according to hospital policy. All calls are answered within three (3) rings. Records and reports accurate messages to the appropriate department personnel.
• Demonstrates competency in the knowledge of the EPIC modules appropriate to job
• Accurately adheres to downtime procedures to assure appropriate information is available resulting in excellent continuity of care for patients.
• Complies with the established chain of command for the reporting of work related
• Calls verbal reports as necessary. Accurately documents this transaction on the check-in document and log, if available.Documents communication regarding findings in Result Tracker.
• Completes clerical functions including filing, copying, and faxing as necessary.
• Scheduling duties performed according to department guidelines. Handles all requests for emergent radiology studies. Involves supervisor if scheduling conflicts exist.
• Assists with direct patient care and the care of the patient's family members based on the needs of the department.

PHYSICAL AND SENSORY REQUIREMENTS

• Standing for up to 2 hours per day, up to 1 hour at a time.
• Sitting for up to 8 hours per day, up to 4 hours at a time.
• Walking for up to 4 hours per day in 15 minute increments.
• Continuous use of hands and handling.
• Manual dexterity in order to type on keyboard for up to 1 hour for data entry.
• Occasionally carrying objects of up to 25 pounds.
• Must have the ability to occasionally stoop/bend, crouch, kneel and reach above shoulder level.
• Hearing as it relates to normal conversation.
• Seeing as it relates to general vision, depth perception and peripheral vision.

EDUCATION

High School Graduate or equivalent required

TRAINING AND EXPERIENCE

• Experience in office procedures such as faxing, excellent telephone skills and computer experience required.
• Skills demonstrative of handling multiple tasks simultaneously.
• Medical terminology necessary.

Thank you for your interest in St. Luke's!!

St. Luke's University Health Network is an Equal Opportunity Employer.