Customer Service Associate / Outfitter

Sportsman's Warehouse; Traverse City (MI); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

Employee discount

Quarterly bonuses

401(k) with company matching

Health & wellness benefits

Paid training

Job summary

Sportsman's Warehouse in Traverse City, MI is seeking a friendly Customer Service Associate / Outfitter to join our Front End team part-time. You’ll greet customers, help them find gear, and provide an inviting in-store experience.

This role offers an hourly wage of $16.00, with varying shifts. We provide extensive benefits and training, plus a strong discount program and incentives to reward performance and teamwork.

Qualifications

• Excellent communication and interpersonal skills.
• High school diploma or equivalent preferred.
• Comprehensive training provided; no prior experience required.

Responsibilities

• Deliver exceptional service by greeting customers and ensuring a standout in-store experience.
• Share outdoor knowledge to help customers find the right gear for their adventures.
• Keep the department clean, organized, and welcoming for shoppers.
• Highlight product features, benefits, protection plans, and upgrades to customers.
• Collaborate with teammates to ensure smooth store operations and positive atmosphere.

Skills

Communication

Interpersonal skills

Education

High school diploma or equivalent

Job description

Details

ID: 25871

Posted: 09/23/2026

Expires: 10/23/2026

Department: Front End

Shift Info

Type: Part-time

Shift(s): Varies

Hours: Varies

Wage Info

Wage/Salary: N/A

Wage/Hourly: $16.00

Description

Join the Sportsman's Warehouse Team!

Position: Customer Service Associate / Outfitter

At Sportsman's Warehouse, we're more than a team; we're a community dedicated to the thrill of the outdoors and to supporting each other in achieving our best. We're looking for enthusiastic, customer-focused individuals to help create an incredible in-store experience for our customers and to build a positive, welcoming environment for all.

Why Choose Sportsman's Warehouse?

Industry-Leading Employee Discount: Cost +10%, Outfitters save an average of 42% on retail costs. On average, our team members have saved over $1,500 each with this best-in-class benefit.

ExpertVoice Program: Gain even bigger discounts by learning about our vast selection of products!

Quarterly Bonuses based on store performance.

Product Protection Plans (FSPs): Earn for every plan you secure.

Credit Card Sign-Up Incentive: Make additional income by educating customers and enrolling them in our credit card offerings.

At Sportsman's Warehouse, we pride ourselves on fostering a supportive, energetic, and customer-centered culture where Outfitters (that's you!) can grow and thrive. As a company, we're committed to providing opportunities for everyone - part-time and full-time - to earn additional rewards on top of your hourly wage through the various incentive programs listed above.

Some of the best discounts and incentives in the industry.

Additional Benefits We Offer (Eligibility Criteria Apply)

Comprehensive Health & Wellness Benefits: We offer medical, dental, and vision plans, with wellness incentives that can lower your health premiums.

401(k) with Company Matching: Plan for your future with our 401(k) retirement plan, including company matching after one year of service, with 100% vesting after three years.

Employee Assistance Program (EAP): Access support and resources for emotional well-being, family, legal, and financial matters at no cost to you.

Accident and Critical Illness Insurance: Gain peace of mind with coverage that helps you handle unexpected medical costs.

HealthJoy App: A concierge service for navigating healthcare, available 24/7 to assist you with finding providers, telemedicine, and prescription savings.

Our Values for Success

Outfitters Serving Outdoor Enthusiasts: Our customers come first, and our team is dedicated to helping them fully enjoy their outdoor adventures.

Adventures Are Better Together: We believe teamwork is essential for success, and we support each other in every endeavor.

Trust Is Our North Star: We are committed to transparency, honesty, and integrity in all that we do.

Hitting the Mark: Speed and accuracy matter, and we strive for excellence in every interaction.

Pioneering Spirit: We embrace innovation and adapt to change to remain leaders in our industry.

Our Outfitters are the backbone of our stores, creating unforgettable experiences and being passionate advocates of our products. Whether you're just starting in retail or looking to take your skills to the next level, Sportsman's Warehouse offers ongoing training, advancement opportunities, and a supportive team environment.

Purpose of Position

Ensure that each customer receives outstanding service by providing a friendly environment. This includes greeting and acknowledging every customer, maintaining solid product knowledge, and embodying Sportsman's Warehouse values in all interactions.

Responsibilities

• Deliver Exceptional Service: Greet every customer with a friendly smile, listen to their needs, and go above and beyond to ensure they have an outstanding experience in our store.
• Be a Knowledgeable Guide: Share your passion and expertise about outdoor activities, products, and destinations. Help customers find exactly what they need for their next adventure, whether it's fishing, hiking, camping, or hunting.
• Maintain an Inviting Space: Keep the department clean, organized, and well-stocked, creating a welcoming environment that encourages customers to explore and enjoy.
• Promote Our Best Products: Educate customers on our products' unique features and benefits, including protection plans and gear upgrades, to enhance their outdoor experiences.
• Support Team Success: Work collaboratively with teammates to ensure smooth store operations, handle customer requests efficiently, and create a positive atmosphere for everyone.

What’s it Like to Work Here?

At Sportsman's Warehouse, you'll get to talk about the outdoor activities you love all day. Every customer interaction is an opportunity to share your passion for the outdoors and connect with people who love adventure just as much as you do. Imagine coming to work every day and discussing the best fishing spots, hiking trails, or camping gear—it’s not just a job; it's a chance to live and breathe your favorite outdoor hobbies!

Requirements

• Skills: Excellent communication and interpersonal skills. You love talking with people and enjoy helping them find the perfect products for their outdoor adventures.
• Education: A high school diploma or equivalent is preferred but not required. We welcome enthusiastic team members from all backgrounds.
• Physical Activity: This role involves active movement, including talking, standing, lifting up to 20 lbs, and being on your feet for extended periods—perfect for those who enjoy a hands-on, dynamic workday.
• Training: Comprehensive training provided, including sales and product knowledge—no prior experience necessary! We'll set you up for success.

Join us in a dynamic, rewarding environment where you can grow your skills, earn additional rewards, and become part of a community that shares your passion for the outdoors.

Sportsman's Warehouse is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability status, or any other characteristic protected by law.

E.O.E.

Sportsman's Warehouse is proud to be an Equal Employment Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.