Customer Service Associate - Minnetonka, MN - (Full-Time)

Goodwill-Easter Seals of Minnesota; Oak Knoll (MN); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Flexible hours

Paid time off

Medical, dental and vision plans

401(k) match

Employee discount

Job summary

Goodwill-Easter Seals Minnesota is seeking a Customer Service Associate to ensure fast, friendly, and accurate transactions at the point of sale in a welcoming store environment. You will stock merchandise, maintain standards, and contribute to a clean, safe shopping area while supporting our mission.

The role emphasizes strong customer service, teamwork, and adherence to policies. A typical full-time schedule is 35–40 hours per week with flexible hours including some evenings and weekends.

Qualifications

• 0-3 years of relevant experience.
• High school diploma or equivalent preferred.

Responsibilities

• Provide fast, friendly, and accurate transactions at the point of sale.
• Maintain merchandising standards and keep the store clean and safe.
• Deliver a positive customer experience and promote the organization's mission.
• Assist with stocking and train on merchandising and safety practices.

Skills

Customer service

Communication

Multitasking

Detail-oriented

Initiative

Diversity awareness

Education

High school diploma

Job description

Position Summary

This position is responsible for a fast, friendly, and accurate transactions at the point of sale. Responsible for providing a positive customer experience to Goodwill customers. Responsible for stocking and maintaining merchandising standards on the sales floor while maintaining a clean and safe environment. Promotes and adheres to Goodwill-Easter Seals mission and values.

A day in the life

In a typical day, a Customer Service Associate can expect to...

• Customer Service: Creates a high level of customer service throughout the store ensuring all customers experience a welcoming atmosphere.
• Store Operations: Follows policies and procedures and executes directives in a timely manner.
• Services and Programs: Provide a work environment to train and develop participants in achieving their goals.
• Safety: Help contribute to a safe, welcoming environment for employees and customers.

Job Pay & Perks

• Pay Range: $14.55 - $20.01/hr
• Goodwill-Easter Seals Minnesota (GESMN) prioritizes work-life balance. We offer competitive pay, flexible hours, generous paid time off (PTO) program, competitive medical, dental and vision plans, employer-paid life insurance, 401(k) plan with employer match, employee discount!
• Work-life balance: No overnights or late closing shifts, and limited holiday hours
• GESMN retail locations are closed New Year's Day, Easter Sunday, Independence Day, Thanksgiving Day, Christmas Eve, and Christmas Day!
• Opportunities for career development and advancement

About You

• Ability to effectively communicate with supervisors, employees and customers
• Ability to work independently and coordinate multiple projects simultaneously
• Excellent organizational skills, ability to prioritize
• Excellent decision-making skills
• Strong attention to details
• Ability and desire to provide excellent customer service
• Ability to interact with a diverse population in a human-services setting
• High level of initiative and self-motivation
• Perseverance and commitment to getting the job done
• Knowledge/expertise in working with persons with disadvantages and/or disabilities and barriers
• A typical full-time schedule is 35-40 hours per week and requires:
  • Open schedule availability including a combination of days, nights, and weekends, totaling at least 35 hours per week; and
  • Willingness and ability to be cross-trained, and to train in new employees.

Prior Experience & Education

• 0-3 years of relevant experience
• High school diploma or equivalent preferred

About Us

• Goodwill-Easter Seals Minnesota is a 501(c)3 nonprofit that has been creating career possibilities together with partners since 1919. Many people know Goodwill stores, but don't know store proceeds support nearly 20 programs for job seekers to access resources and find careers that lead to advancement. Read more about us here.

Star Tribune Top Workplace 6 years running.

Equal Opportunity Employer

Goodwill-Easter Seals Minnesota (GESMN) is an Equal Opportunity Employer. GESMN will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other categories protected by law.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.