Customer Service Associate JanApr FullPart Time

Jackson Hewitt - 2628; Phoenix (AZ); On-site; USD 17,000 - 24,000; Part time

Benefits offered by this job

Flexible schedule

Training & development

Advancement opportunities

Job summary

Jackson Hewitt Tax Service in Phoenix welcomes applications for Customer Service Associates for the 2027 tax season. The role focuses on welcoming clients, scheduling appointments, and guiding them through the process with accurate data entry and responsive service.

Ideal candidates have at least 2 years of customer service experience, strong communication, and teamwork. Bilingual Spanish is a plus; flexible scheduling options include weekday, weekend, full-time and part-time to fit varied needs.

Qualifications

• 2+ years of customer service experience
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced retail environment
• Bilingual Spanish is a plus

Responsibilities

• Complete training for Jackson Hewitt Customer Service Associate role
• Greet clients in a friendly and professional manner
• Schedule Tax Preparer appointments and manage client flow
• Input sensitive data (Form W-2s and documents) accurately into proprietary software
• Answer phones and resolve client issues
• Maintain a clean, inviting workplace

Skills

Customer Service

Communication

Teamwork

Education

High School diploma or equivalent

Job description

Benefits:

• Opportunity for advancement
• Training & development
• Flexible schedule

Jackson Hewitt Tax Service is hiring Customer Service Associates for the 2027 tax season in the Phoenix area! Come be part of our team making an impact on thousands of people navigating the challenges of filing taxes. Our mission is to make taxes easy!

Are you:

• A stay-at-home parent looking for part-time work?
• Able to work flexible hours?
• A Veteran or military member transitioning from the service?
• Retired and want to continue to make an impact?
• A gig worker or looking to add a second income?
• Part of a military family that moves often?

We'd love to have you!

Responsibilities:

• Complete our Jackson Hewitt Customer Service Associate training
• Greet all clients with a friendly and professional demeanor
• Schedule Tax Preparer appointments, coordinate client flow through the process, and keep clients engaged during periods of wait time
• Quickly and accurately input sensitive and confidential client data, Form W2s, and other tax documentation into our proprietary software
• Answer phones and resolve client issues
• Assist in maintaining a clean and inviting workplace, which may include removal of trash, vacuuming or sweeping, cleaning counters and glass, etc.

Requirements:

• 2+ years Customer Service experience
• High School diploma or equivalent
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, high volume retail environment
• Bilingual Spanish is a plus
• Basic knowledge of computer functions, including setup of office computer systems and the ability to troubleshoot issues

We Offer:

• Flexible scheduling options with Weekday, Weekend, Full time, or Part Time schedules
• Salary of $15 per hour

Call Regional Manager Mary Hernandez with any questions at 480-318-5746!

We look forward to having you on our team!

PTIN Certification: Yes

By submitting this form, I hereby acknowledge that most Jackson Hewitt locations are operated by independent franchisees and not Jackson Hewitt or its affiliates. I further acknowledge that franchisees are independent employers and separate companies and employers from Jackson Hewitt Inc., and set their own employment policies and practices. Franchisees are the exclusive employer of their employees and as such are solely responsible for all employment-related matters and decisions in their locations. Specifically, with regard to employees of franchisees, such franchisees, and not Jackson Hewitt, will have exclusive control over all employment-related decisions, including decisions concerning hiring, firing, wages, conditions of employment, discipline, staffing, or any other day-to-day employment issue. Jackson Hewitt Inc. will have no obligation or right to control any franchise employment issue relating to employees of a Jackson Hewitt franchisee. By applying for a job at a franchise-operated location, I understand that the information I provide will be forwarded to the franchisee in order for that organization to reach out to me and process and evaluate my application. I acknowledge that Jackson Hewitt will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the relevant franchisee for information about its privacy practices. Any communications opt-out that I submit in any franchisee’s job application process is specific to that franchisee and will not be communicated to any other entity.