Customer Service Associate II

Dollar Tree Stores INC; Sauk Village (IL); On-site; USD 23,000 - 24,000; Part time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational Assistance

And much more!

Job summary

Dollar Tree Stores INC is seeking a part-time Customer Service Associate II to support daily store operations from merchandising to assisting customers. You will be cross-trained to operate the cash register and switch to front-end duties as needed.

Responsibilities include receiving merchandise, stocking, cleaning, and ensuring a safe, friendly shopping environment while handling cash and protecting assets. This role emphasizes teamwork and strong customer service skills in a retail setting.

Qualifications

• High school diploma or equivalent preferred.
• Retail, hotel, restaurant, grocery or drug store experience preferred.
• Ability to follow instructions and interpret operating documents.
• Must be able to lift 30–50 lbs and perform frequent walking, standing, stooping, kneeling, climbing, pushing, pulling.
• Excellent customer service and relationship management skills.
• Strong organizational and communication skills.
• Strong problem-solving and decision-making skills.
• High level of integrity.
• Proficiency in basic math for cash accounting.

Responsibilities

• Receiving merchandise, unloading trucks, and processing freight safely.
• Merchandising and stocking as needed.
• Maintaining cleanliness throughout the store, including bathrooms, floors, and trash.
• Maintaining a positive, safe, and respectful environment with customers and staff.
• Managing sales transactions at the assigned cash register.
• Maintaining security of cash and protecting company assets.
• Other duties as assigned.

Skills

Customer service

Retail experience

Communication

Math proficiency

Education

High school diploma or equivalent

Job description

Your Role at Dollar Tree

As a Customer Service Associate II, you’ll be responsible for assisting with the daily operations of your assigned store, from merchandising to supporting customers. While focusing on providing a clean, welcoming environment, you will be fully cross-trained to support the cash register and able to switch to front-end duties as needed.

Your day-to-day job duties include, but are not limited to, the following:

• Receiving merchandise, unloading trucks, and processing freight in a safe manner in accordance with productivity standards
• Merchandising and stocking as needed
• Assisting with cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
• Ensuring a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
• Managing sales transactions while working assigned cash register
• Maintaining security of cash and protecting company assets
• Other duties as assigned*

Your Skills and Experience

• High school diploma or equivalent is preferred
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
• Ability to follow instructions and interpret operational documents is required
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation
• Excellent customer service and relationship management skills are required
• Strong organizational and communication skills are required
• Strong problem-solving and decision-making skills are required
• High level of integrity is required
• Proficiency in basic math for cash accounting is required

Your Perks and Benefits

We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer:

• Employee Assistance Program
• Retirement plans
• Educational Assistance
• And much more!

We're invested in your health and wellness. That's why we invest in perks, programs, and resources that help you at every stage of your life and career.

Equal Opportunity Employer

We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and makes all employment decisions without regard to any protected status.

Eligibility for Minors and Other Laws

In accordance with local laws in AZ, AR, CO, FL, GA, ID, IL, IA, KS, ME, MS, MO, MT, NE, NV, NH, NM, ND, OK, OR, SC, SD, TN, TX, UT, VT VA, WV, WI, and WY, minors are also eligible to be considered for employment in certain roles.

ADA Compliance

We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.

Job Specification and Employment Terms

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the job description for this position, and which may be amended from time to time at our discretion. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor. Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.

Location and Compensation

Part time 1 Sauk Trail,Sauk Village,Illinois 60411 09701

Dollar Tree Min: 16.5 Max: 17

Here, you’ll have the opportunity to connect with people every day — creating memorable experiences for our customers while also building a career that can take you anywhere.