Customer Service Associate II

TJX; Norwalk (CT); On-site; USD 23,000 - 25,000; Full time

Job summary

TJX is looking for a Loss Prevention/Store Associate in Norwalk, CT, to deter theft, greet customers, and support store safety. You will wear a body worn camera and stand at the front of the store, assisting customers and referring complex issues to management.

The role emphasizes decision making, initiative, and independent work while upholding TJX policies and brand protection. Ideal candidates bring 1–2 years of retail or security experience, strong communication skills, and the ability to

Qualifications

• 1–2 years retail or security experience.
• Must be 18 years old or older.
• Strong verbal and written communication skills.
• Ability to take initiative and work independently.

Responsibilities

• Maintain a proper and professional stance at the front of the store.
• Act as a visual deterrent to prevent loss and dishonesty.
• Wear a Company-approved uniform including a Body Worn Camera.
• Greet customers, demonstrate courtesy and respect.
• Refer customers to store management or customer service as needed.
• Observe and report suspicious behavior or incidents to LP or management.
• Perform closing safety sweeps with management.
• Document incidents in AIIM Case Management.
• Perform other duties as assigned.

Skills

Verbal communication

Written communication

Decision making

Initiative

Time management

Standing for long periods

Retail experience

Security experience

Job description

Job Description

Opportunity: Contribute To The Growth Of Your Career

Supports the District Loss Prevention Manager and Store Management by executing core responsibilities, focused on acting as a visual deterrent to prevent potential loss/dishonesty and by wearing a body worn camera. Supports a positive customer shopping experience in the store and maintains a strong store partnership with store teams and loss prevention. Exercises sound judgment in decision-making to ensure their safety, the safety of others, and the protection of the Company brand. Adheres to Company policies and maintains and supports Company culture and values.

• Maintains a proper and professional stance in the designated area at the front of the store
• Act as a visual deterrent to prevent potential loss/dishonesty
• Review and understand the Store Emergency Response Guide
• Wear a complete Company approved uniform including a Body Worn Camera
• Greet customers appropriately, demonstrate courtesy and respect
• Establish and maintain a position at the front of the store or in a department
• Respond to customer requests for assistance by referring customers to store management or customer service via a Company issued radio
• Observe and report any suspicious behavior or critical incidents to LP or store management
• Perform a closing safety sweep of the store with a member of management
• Adhere to all Company Policy and Procedure
• Document required incidents in AIIM Case Management
• Performs other duties as assigned

Who We Are Looking For: You!

• Strong verbal and written communication
• Sound decision making skills
• Ability to take initiative and perform well independently
• Prioritizes/organizes workload and manages time effectively
• Able to stand for long periods of time
• 1-2 years retail or security experience
• Must be 18 years old or older

Benefits

• Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses.
• Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

Address

330 Connecticut Ave

Location

USA TJ Maxx Store 0295 Norwalk CT

This position has a starting pay range of USD $16.94 to $18.60 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.