Customer Service Associate II

dollartree; Massillon (OH); Presencial; USD 16.000 - 17.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Employee Assistance Program

Retirement plans

Educational Assistance

And much more!

Descripción de la vacante

Dollar Tree in Massillon, Ohio is hiring a Customer Service Associate II to help with store operations, merchandising, and front-end duties.

You will greet customers, support cash transactions, keep shelves stocked and clean, and maintain a safe, friendly shopping environment while working part-time. This role emphasizes teamwork and reliable performance in a fast-paced retail setting.

Formación

• Must have strong customer service skills and a friendly demeanor.
• Experience in retail, hotel, restaurant, grocery, or drug store environments is preferred.
• Ability to follow instructions and read operational documents.
• Capability to lift 30–50 lbs and perform frequent walking, standing, bending, and climbing.
• Proficient in basic math for cash handling.
• Excellent organizational and communication abilities.

Responsabilidades

• Assist with daily store operations, including merchandising and stocking.
• Support customers and provide a positive, respectful shopping experience.
• Operate cash register and process transactions accurately.
• Maintain store cleanliness and safety, including bathrooms and floors.
• Protect cash and company assets, and perform other duties as assigned.

Conocimientos

Customer service

Retail experience

Cash handling

Physical stamina

Communication skills

Teamwork

Educación

High school diploma or equivalent

Descripción del empleo

Your positive, friendly disposition and eagerness to get things done make you the right person for our Customer Service Associate II position. Join our team today and let’s create an inviting shopping experience for our customers.

Your Role at Dollar Tree:

As a Customer Service Associate II, you’ll be responsible for assisting with the daily operations of your assigned store, from merchandising to supporting customers. While focusing on providing a clean, welcoming environment, you will be fully cross-trained to support the cash register and able to switch to front-end duties as needed. Your day-to-day job duties include, but are not limited to, the following:

• Receiving merchandise, unloading trucks, and processing freight in a safe manner in accordance with productivity standards
• Merchandising and stocking as needed
• Assisting with cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
• Ensuring a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
• Managing sales transactions while working assigned cash register
• Maintaining security of cash and protecting company assets
• Other duties as assigned*

Your Skills and Experience:

• High school diploma or equivalent is preferred
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
• Ability to follow instructions and interpret operational documents is required
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation
• Excellent customer service and relationship management skills are required
• Strong organizational and communication skills are required
• Strong problem-solving and decision-making skills are required
• High level of integrity is required
• Proficiency in basic math for cash accounting is required

Your Perks and Benefits:

We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer:

• Employee Assistance Program
• Retirement plans
• Educational Assistance
• And much more!

We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and makes all employment decisions without regard to any protected status. In accordance with local laws in AZ, AR, CO, FL, GA, ID, IL, IA, KS, ME, MS, MO, MT, NE, NV, NH, NM, ND, OK, OR, SC, SD, TN, TX, UT, VT VA, WV, WI, and WY, minors are also eligible to be considered for employment in certain roles.

We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the job description for this position, and which may be amended from time to time at our discretion. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor.

Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.

Part time17 Massillon Marketplace,Massillon,Ohio 44646-201507892Dollar Tree

Min: 11.5

Max: 12