Customer Service Associate II

Dollar Tree, Inc.; Harrisburg (Dauphin County); On-site; USD 15,000 - 21,000; Part time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational Assistance

Job summary

Dollar Tree Stores INC seeks a Customer Service Associate II to support daily store operations, merchandising, and customer assistance. You will be cross-trained to handle cash register duties and front-end tasks as needed, while maintaining a clean, welcoming shopping environment.

Ideal candidates have prior retail or service experience, strong communication, and the ability to lift 30–50 lbs. This part-time role emphasizes customer service, integrity, and teamwork in a fast-paced setting.

Qualifications

• High school diploma or equivalent preferred.
• Retail or service industry experience preferred.
• Able to lift 30–50 lbs and perform frequent walking/standing.
• Excellent customer service and communication skills required.
• Proficiency in basic math for cash handling.
• Able to follow instructions and read operating documents.
• Strong problem-solving and decision-making abilities.
• Demonstrates integrity and professionalism.

Responsibilities

• Assist with daily store operations including merchandising and stocking.
• Support customers and maintain a clean, welcoming environment.
• Handle sales transactions and manage cash register with accuracy.
• Unload trucks, receive merchandise, and process freight safely.
• Maintain cash security and protect company assets.
• Perform other duties as assigned.

Skills

Customer service

Communication

Organizational skills

Problem solving

Integrity

Math for cash handling

Attention to detail

Physical stamina

Retail experience

Education

High school diploma or equivalent

Job description

Your Role

As a Customer Service AssociateII, you’ll be responsible for assisting with the daily operations of your assigned store, from merchandising to supporting customers. While focusing on providing a clean, welcoming environment, you will be fully cross‑trained to support the cash register and able to switch to front‑end duties as needed.

Day‑to‑Day Duties

• Receiving merchandise, unloading trucks, and processing freight in a safe manner in accordance with productivity standards


• Merchandising and stocking as needed


• Assisting with cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable


• Ensuring a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders


• Managing sales transactions while working assigned cash register


• Maintaining security of cash and protecting company assets


• Other duties as assigned

Skills and Experience

• High school diploma or equivalent is preferred


• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred


• Ability to follow instructions and interpret operational documents is required


• Must be able to lift between 30 and 50lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation


• Excellent customer service and relationship management skills are required


• Strong organizational and communication skills are required


• Strong problem‑solving and decision‑making skills are required


• High level of integrity is required


• Proficiency in basic math for cash accounting is required

Perks and Benefits

We offer a wide variety of rewards to support your health, wealth, and mental well‑being. In addition to medical, pharmacy, dental, and vision insurance, we offer:

• Employee Assistance Program


• Retirement plans


• Educational Assistance


• And much more!

Equal Opportunity Employer

We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and makes all employment decisions without regard to any protected status.

In accordance with local laws in AZ, AR, CO, FL, GA, ID, IL, IA, KS, ME, MS, MO, MT, NE, NV, NH, NM, ND, OK, OR, SC, SD, TN, TX, UT, VT VA, WV, WI, and WY, minors are also eligible to be considered for employment in certain roles.

We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.

Employment Terms

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the job description for this position, and which may be amended from time to time at our discretion. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor.

Please note, this job description is not a contract of employment and may be modified to meet evolving business needs.

Employment is at‑will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.

Location & Hours

Part time 5098 Jonestown Road,Harrisburg,Pennsylvania 17112-4907 07806 Dollar Tree

We’re invested in your health and wellness. That’s why we invest in perks, programs, and resources that help you at every stage of your life and career.