Customer Service Associate II

Dollar Tree Stores INC; Bay City (MI); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational Assistance

Job summary

Dollar Tree, Inc. is hiring a Customer Service Associate II to support daily store operations in Michigan. You will assist customers, stock shelves, process freight, and maintain a clean, welcoming environment. This role emphasizes friendly service, accuracy in transactions, and protecting store assets.

The position is part-time and requires physical ability to lift up to 50 lbs and stand for extended periods. Prior retail or service experience is preferred.

Qualifications

• High school diploma or equivalent preferred.
• Experience in customer service in retail or similar settings preferred.
• Ability to follow instructions and read operational documents.
• Physical ability to lift 30–50 lbs and perform frequent movement.
• Strong customer service, organizational and communication skills.

Responsibilities

• Receive merchandise, unload trucks, and process freight safely.
• Merchandise and stock store as needed.
• Maintain cleanliness and restock bathrooms; sweep and mop floors.
• Provide friendly interactions with customers and team.
• Handle sales transactions at cash register and protect company assets.
• Perform other duties as assigned.

Skills

Customer service

Retail experience

Instructions following

Physical strength

Communication

Problem-solving

Integrity

Math proficiency

Education

High school diploma or equivalent

Job description

Your positive, friendly disposition and eagerness to get things done make you the right person for our Customer Service Associate II position.

Your Role:

• Receiving merchandise, unloading trucks, and processing freight in a safe manner in accordance with productivity standards
• Merchandising and stocking as needed
• Assisting with cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
• Ensuring a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
• Managing sales transactions while working assigned cash register
• Maintaining security of cash and protecting company assets
• Other duties as assigned

Your Skills and Experience:

• High school diploma or equivalent is preferred
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
• Ability to follow instructions and interpret operational documents is required
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation
• Excellent customer service and relationship management skills are required
• Strong organizational and communication skills are required
• Strong problem-solving and decision-making skills are required
• High level of integrity is required
• Proficiency in basic math for cash accounting is required

Your Perks and Benefits:

We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer:

• Employee Assistance Program
• Retirement plans
• Educational Assistance
• And much more!

We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and makes all employment decisions without regard to any protected status.

In accordance with local laws in AZ, AR, CO, FL, GA, ID, IL, IA, KS, ME, MS, MO, MT, NE, NV, NH, NM, ND, OK, OR, SC, SD, TN, TX, UT, VT VA, WV, WI, and WY, minors are also eligible to be considered for employment in certain roles.

We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.

This job specification should not be construed to imply that these requirements are the exclusive standards of the position.

This is not to be considered a complete list of job duties, which appear in the job description for this position, and which may be amended from time to time at our discretion.

Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor.

Please note, this job description is not a contract of employment and may be modified to meet evolving business needs.

Employment is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.

Part time 2624 Center Ave,Bay City,Michigan 48708-6391 00148 Dollar Tree