Customer Service Associate II

Dollar Tree Stores INC; Atlanta (GA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Job summary

Dollar Tree Stores INC in Atlanta seeks a Customer Service Associate II to support daily store operations, merchandising, and customer service. You will cross-train to assist at the cash register and front-end duties as needed, ensuring a clean and inviting shopping environment.

Responsibilities include unloading merchandise, restocking, and maintaining a safe, friendly store atmosphere while delivering excellent customer service.

Qualifications

• High school diploma or equivalent preferred.
• Prior retail or service experience is highly valued.
• Ability to follow instructions and interpret operating documents is required.
• Must be able to lift 30–50 lbs from floor to shoulder height and perform frequent walking, standing, and bending.
• Excellent customer service and relationship management skills are required.
• Strong organizational and communication skills are required.

Responsibilities

• Assist with daily store operations, including merchandising and front-end support.
• Manage sales transactions at the cash register and ensure cash security.
• Maintain a clean, welcoming store environment and restock as needed.
• Provide friendly interactions with customers, associates, and leaders.
• Support with unloading merchandise and processing freight safely.
• Perform other duties as assigned by store leadership.

Skills

Customer service experience

Strong communication

Organizational skills

Problem-solving

Integrity

Basic math

Lift 30-50 lbs

Follow instructions

HS diploma or equivalent

Education

High school diploma or equivalent

Job description

Your positive, friendly disposition and eagerness to get things done make you the right person for our Customer Service Associate II position. Join our team today and let's create an inviting shopping experience for our customers.

Your Role:

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations of your assigned store, from merchandising to supporting customers. While focusing on providing a clean, welcoming environment, you will be fully cross-trained to support the cash register and able to switch to front-end duties as needed.

Your day-to-day job duties include, but are not limited to, the following:

• Receiving merchandise, unloading trucks, and processing freight in a safe manner in accordance with productivity standards
• Merchandising and stocking as needed
• Assisting with cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
• Ensuring a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
• Managing sales transactions while working assigned cash register
• Maintaining security of cash and protecting company assets
• Other duties as assigned*

Your Skills and Experience:

• High school diploma or equivalent is preferred
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
• Ability to follow instructions and interpret operational documents is required
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation
• Excellent customer service and relationship management skills are required
• Strong organizational and communication skills are required
• Strong problem-solving and decision-making skills are required
• High level of integrity is required
• Proficiency in basic math for cash accounting is required

Your Perks and Benefits:

• We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer:
• Employee Assistance Program
• Retirement plans