Customer Service Associate I

Dollar Tree; Westbrook (ME); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Job summary

Dollar Tree in Westbrook, ME is seeking a Customer Service Associate to deliver a great shopping experience. You will assist customers, handle transactions, stock, and keep store clean and safe.

The role requires strong customer service, good communication, ability to lift 30–50 lbs, and reliability. Prior retail or service experience is preferred.

Qualifications

• Clear and courteous customer service is essential.
• Ability to follow store policies and operating procedures.
• Experience in retail or service environments is a plus.

Responsibilities

• Assist customers with questions and recommendations.
• Process sales transactions at the cash register.
• Maintain store cleanliness and stock merchandise.
• Unload trucks and replenish stock per productivity standards.
• Ensure a safe, respectful environment with professional interactions.
• Perform other duties as assigned.

Skills

Customer service

Relationship management

Organization

Communication

Problem solving

Following instructions

Education

High school diploma or equivalent

Job description

We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:

• Assist customers with questions and recommendations

• Manage sales transactions while working assigned cash register

• Maintain security of cash and protect company assets

• Keep the store well-stocked, and recover merchandise

• Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards

• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders

• Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable

• Other duties as assigned*

Skills and Experience:

• High school diploma or equivalent is preferred

• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred

• Ability to follow instructions and interpret operational documents is required

• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting

• Excellent customer service and relationship management skills are required

• Strong organizational and communication skills are required

• Strong problem-solving and decision-making skills are required

Perks and Benefits:
We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer:

• Employee Assistance Program

• Retirement plans