Customer Service Associate I

Dollar Tree, Inc.; West Des Moines (IA); On-site; USD 30,000 - 36,000; Part time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Pharmacy Benefits

Employee Assistance Program

Retirement Plans

Educational Assistance

Job summary

Dollar Tree Stores INC in West Des Moines, IA is seeking a Customer Service Associate to deliver a great shopping experience for every customer. You will assist customers, handle sales transactions at the register, stock replenishment, and keep the store clean and welcoming.

We value friendly, professional interactions, reliability, and the ability to lift and move merchandise as part of daily duties. This part‑time role offers perks and opportunities within a nationwide retailer.

Qualifications

• High school diploma or equivalent preferred.
• Prior customer service experience in retail, hotel, restaurant, grocery, or drug store preferred.
• Ability to follow instructions and interpret operational documents.
• Must be able to lift 30–50 lbs. and perform frequent walking, standing, bending, kneeling, and lifting.
• Excellent customer service and relationship management skills.
• Strong organizational and communication skills.
• Strong problem-solving and decision-making skills.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions at the cash register.
• Maintain security of cash and protect company assets.
• Keep the store well-stocked and recover merchandise.
• Receive merchandise and stock replenishment per productivity standards.
• Ensure a positive, safe, and respectful environment with staff and customers.
• Maintain store cleanliness including bathrooms, floors, and trash.
• Other duties as assigned.

Skills

Customer service

Communication

Organization

Problem solving

Physical stamina

Following instructions

Retail experience

Cash handling

Education

High school diploma or equivalent

Tools

Cash Register

Job description

We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.

Duties include, but are not limited to, the following:

• Assist customers with questions and recommendations
• Manage sales transactions while working assigned cash register
• Maintain security of cash and protect company assets
• Keep the store well-stocked, and recover merchandise
• Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
• Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
• Other duties as assigned*

Skills and Experience:

• High school diploma or equivalent is preferred
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
• Ability to follow instructions and interpret operational documents is required
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
• Excellent customer service and relationship management skills are required
• Strong organizational and communication skills are required
• Strong problem-solving and decision-making skills are required

Perks and Benefits:

• We offer a wide variety of rewards to support your health, wealth, and mental well-being.
• In addition to medical, pharmacy, dental, and vision insurance, we offer:
• Employee Assistance Program
• Retirement plans
• Educational Assistance
• And much more!

We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status.

In accordance with local laws in AZ, AR, CO, FL, GA, ID, IL, IA, KS, ME, MS, MO, MT, NE, NV, NH, NM, ND, OK, OR, SC, SD, TN, TX, UT, VT VA, WV, WI, and WY, minors are also eligible to be considered for employment in certain roles.

We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.

Employment is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.

Part time 245 50th St, West Des Moines, Iowa 50265 07510 Dollar Tree Here, you’ll have the opportunity to connect with people every day — creating memorable experiences for our customers while also building a career that can take you anywhere. Join our team and see where your journey can take you. We're invested in your health and wellness. That’s why we invest in perks, programs, and resources that help you at every stage of your life and career.