Customer Service Associate I

Dollar Tree Stores INC; Virginia Beach (VA); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational Assistance

Job summary

Dollar Tree Stores INC is hiring a part-time Customer Service Associate in Virginia Beach. You will assist customers, handle sales transactions, and help maintain store security and merchandise flow to ensure a positive shopping experience.

The role requires strong customer service, communication, and organizational skills, along with the ability to lift 30–50 lbs and perform various store duties as needed.

Qualifications

• High school diploma or equivalent preferred.
• Previous customer service in retail/hospitality/food or drug store environments preferred.
• Ability to follow instructions and interpret operational documents required.
• Must be able to lift 30–50 lbs and perform frequent walking, standing, stooping, kneeling, climbing, pushing and pulling.

Responsibilities

• Assist customers with questions and recommendations.
• Manage transactions at the cash register.
• Maintain cash security and protect company assets.
• Keep the store stocked and recover merchandise.
• Receive merchandise and assist with unloading and stock replenishment.
• Ensure a clean, safe, and presentable store environment.
• Perform other duties as assigned.

Skills

Customer service

Cash handling

Communication

Organization

Problem-solving

Teamwork

Education

High school diploma or equivalent

Job description

We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.

Duties

• Assist customers with questions and recommendations
• Manage sales transactions while working assigned cash register
• Maintain security of cash and protect company assets
• Keep the store well-stocked, and recover merchandise
• Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
• Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
• Other duties as assigned*

Skills and Experience

• High school diploma or equivalent is preferred
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
• Ability to follow instructions and interpret operational documents is required
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
• Excellent customer service and relationship management skills are required
• Strong organizational and communication skills are required
• Strong problem-solving and decision-making skills are required

Perks and Benefits

We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer:

• Employee Assistance Program
• Retirement plans
• Educational Assistance
• And much more!

Equal Opportunity and Inclusion

We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status.

In accordance with local laws in AZ, AR, CO, FL, GA, ID, IL, IA, KS, ME, MS, MO, MT, NE, NV, NH, NM, ND, OK, OR, SC, SD, TN, TX, UT, VT VA, WV, WI, and WY, minors are also eligible to be considered for employment in certain roles.

We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.

Additional Information

This job specification should not be construed to imply that these requirements are the exclusive standards of the position.

This is not to be considered a complete list of job duties, which appear in the job description for this position, and which may be amended from time to time at our discretion.

Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor.

Please note, this job description is not a contract of employment and may be modified to meet evolving business needs.

Employment is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.

Location and Work Hours

Part time 1660 Independence Blvd,Virginia Beach,Virginia 23455 10809 Dollar Tree

Here, you’ll have the opportunity to connect with people every day — creating memorable experiences for our customers while also building a career that can take you anywhere.