Customer Service Associate I

Family Dollar; Stanley (NC); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational Assistance

And more

Job summary

A well-known retail store in Stanley, North Carolina, seeks a part-time employee to assist customers and manage sales transactions. Responsibilities include managing cash, ensuring store cleanliness, and maintaining positive customer interactions. Candidates should have a high school diploma and previous retail experience is preferred. Strong communication, organizational, and problem-solving skills are essential for success in this role. The company offers various employee benefits including assistance programs and retirement plans.

Qualifications

• Previous customer service experience in retail or related fields preferred.
• Ability to follow instructions and interpret operational documents is required.
• Excellent customer service and relationship management skills are necessary.
• Must lift 30–50 lbs and handle frequent walking, standing, bending, and lifting.
• Excellent customer service and relationship management skills required.
• Strong organizational and communication skills required.
• Strong problem-solving and decision-making skills required.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions and maintain security of cash.
• Ensure a positive and respectful environment while interacting with customers.
• Keep the store well-stocked and recover merchandise.
• Receive merchandise and assist with unloading trucks.
• Maintain a clean and safe store environment.
• Other duties as assigned.

Skills

Customer service experience

Strong problem-solving skills

Strong communication skills

Ability to lift 30-50 lbs

Organizational skills

Problem-solving

Decision making

Education

High school diploma or equivalent

Job description

Duties

• Assist customers with questions and recommendations
• Manage sales transactions while working assigned cash register
• Maintain security of cash and protect company assets
• Keep the store well-stocked, and recover merchandise
• Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
• Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
• Other duties as assigned

Skills And Experience

• High school diploma or equivalent is preferred
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
• Ability to follow instructions and interpret operational documents is required
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
• Excellent customer service and relationship management skills are required
• Strong organizational and communication skills are required
• Strong problem-solving and decision-making skills are required

Perks And Benefits

• Employee Assistance Program
• Retirement plans
• Educational Assistance
• And more

We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. In accordance with local laws in AZ, AR, CO, FL, GA, ID, IL, IA, KS, ME, MS, MO, MT, NE, NV, NH, NM, ND, OK, OR, SC, SD, TN, TX, UT, VT, VA, WV, WI, and WY, minors are also eligible to be considered for employment in certain roles.

We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the job description for this position, and which may be amended from time to time at our discretion. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor.

Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.

Part time

105 E Dallas Rd, Stanley, North Carolina 28164 20451

Family Dollar