Customer Service Associate I

Dollar Tree Stores; North Reading (MA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational Assistance

And much more

Job summary

A retail company is seeking a Customer Service Associate to enhance customer shopping experiences in North Reading. Ideal candidates will have strong customer service skills, organizational abilities, and retail experience. Responsibilities include managing transactions, assisting customers, and maintaining store cleanliness. The role offers various perks such as health insurance and retirement plans.

Qualifications

• Preferably previous customer service experience in a retail environment.
• Ability to follow instructions and interpret operational documents.
• Must be able to lift between 30 and 50 lbs.
• Able to lift 30–50 lbs and frequent walking/standing.
• Excellent customer service and relationship management.
• Strong organizational and communication skills.
• Strong problem-solving and decision-making skills.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions at the cash register.
• Maintain security of cash and protect company assets.
• Keep the store well-stocked and recover merchandise.
• Ensure the store cleanliness and presentability.
• Keep the store clean, neat, and presentable.
• Provide friendly interactions with customers, associates, and leaders.
• Other duties as assigned.

Skills

Customer service

Organizational skills

Communication skills

Problem-solving skills

Physical stamina

Teamwork

Education

High school diploma or equivalent

Job description

We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:

• Assist customers with questions and recommendations
• Manage sales transactions while working assigned cash register
• Maintain security of cash and protect company assets
• Keep the store well-stocked, and recover merchandise
• Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
• Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
• Other duties as assigned

Skills and Experience:

• High school diploma or equivalent is preferred
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
• Ability to follow instructions and interpret operational documents is required
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
• Excellent customer service and relationship management skills are required
• Strong organizational and communication skills are required
• Strong problem-solving and decision-making skills are required

Perks and Benefits: We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer:

• Employee Assistance Program
• Retirement plans
• Educational Assistance
• And much more

We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.