Customer Service Associate I

Dollar Tree Stores; Monteagle (TN); On-site; USD 16,531 - 20,664; Full time

Benefits offered by this job

Medical, pharmacy, dental, and vision insurance

Employee Assistance Program

Retirement plans

Educational Assistance

Job summary

A retail organization is seeking a Customer Service Associate I in Monteagle, Tennessee. This entry-level position involves assisting customers, managing sales transactions, and maintaining the store’s cleanliness and stock. Candidates should ideally have a high school diploma and previous experience in customer service. A friendly demeanor and ability to lift moderate weights are also required. This role offers benefits including medical, dental, and retirement plans.

Qualifications

• Previous customer service experience in retail, hotel, restaurant, grocery or drug store preferred.
• Ability to follow instructions and interpret operational documents is required.
• Ability to lift 30-50 lbs. from floor to above shoulder height.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions at the cash register.
• Maintain the security of cash and protect company assets.
• Receive merchandise and help unload trucks.

Skills

Customer service experience

Organizational skills

Communication skills

Problem-solving skills

Ability to lift 30-50 lbs.

Education

High school diploma or equivalent

Job description

Apply for the Customer Service Associate I role at Dollar Tree Stores in Monteagle, Tennessee (60 E Main St, 37356-3046).

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions while working assigned cash register.
• Maintain security of cash and protect company assets.
• Keep the store well‑stocked and recover merchandise.
• Receive merchandise and help with unloading trucks and stock replenishment in accordance with productivity standards.
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders.
• Maintain cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable.
• Other duties as assigned.

Skills and Experience

• High school diploma or equivalent (preferred).
• Previous customer service experience in retail, hotel, restaurant, grocery or drug store (highly preferred).
• Ability to follow instructions and interpret operational documents (required).
• Ability to lift 30‑50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
• Excellent customer service and relationship management skills.
• Strong organizational and communication skills.
• Strong problem‑solving and decision‑making skills.

Perks and Benefits

• Medical, pharmacy, dental, and vision insurance.
• Employee Assistance Program.
• Retirement plans.
• Educational Assistance.
• And more.

Seniority level: Entry level. Employment type: Full‑time.

We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. In accordance with local laws in AZ, AR, CO, FL, GA, ID, IL, IA, KS, ME, MS, MO, MT, NE, NV, NH, NM, ND, OK, OR, SC, SD, TN, TX, UT, VT, VA, WV, WI, and WY, minors are also eligible to be considered for employment in certain roles. We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities. This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Employment is at‑will.