Customer Service Associate I

Ruger Firearms; Mayodan (NC); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Profit sharing

Shift differential pay

Various shifts available

Job summary

Ruger Firearms is hiring for a customer service associate in North Carolina. Starting wage is based on experience and shift, with quarterly profit sharing and shift differentials for off shifts.

The role involves handling detailed phone inquiries, guiding customers on service/parts, and processing payments and shipments. Applicants should have data entry skills and experience with Oracle or MOM, plus solid verbal communication and the ability to work under pressure.

Qualifications

• Data entry skills.
• Experience with computer software like Oracle or MOM is preferred.
• Good verbal communication and attention to detail.
• Able to deal effectively with the public, work well under pressure, follow detailed instructions, policies and procedures.
• Solid Ruger and/or Shop Ruger product knowledge.
• Must be comfortable working in a large group where flexibility and interaction is required.
• Prior experience in a customer facing role is required.

Responsibilities

• Respond to detailed telephone inquiries.
• Maintain a positive professional attitude through all calls, and listen attentively to customer needs.
• Maintain customer confidentiality.
• Identify firearms that should be returned to the factory for service.
• Use technical knowledge to provide guidance to customers over the phone.
• Use computer software including MOM or Oracle.
• Process payments for service/parts orders.
• Generate shipping labels and process emails.
• Know and follow the state laws as well as the federal regulations issued by the Bureau of Alcohol, Tobacco and Firearms.
• Provide support for quarterly parts inventories.
• Strive to resolve customer issues on the first contact and advocate for the customer.
• Participate in training as mandated by OSHA standards.
• Other duties as assigned by the supervisor.

Skills

Data entry

Oracle

MOM

Verbal communication

Attention to detail

Customer service

Ability to work under pressure

Tools

Oracle

MOM

Job description

If you are a current Ruger employee, please click here to apply internally.

Job Description

Starting wage is based on experience and shift. In addition to a base wage, every associate is eligible for quarterly profit sharing!! Various shifts are available and off shifts include additional shift differential pay.

Essential Job Duties

• Respond to detailed telephone inquiries
• Maintain a positive professional attitude through all calls, and listen attentively to customer needs.
• Maintain customer confidentiality.
• Identify firearms that should be returned to the factory for service
• Use technical knowledge to provide guidance to customers over the phone.
• Use computer software including MOM or Oracle.
• Process payments for service/parts orders.
• Generate shipping labels and process emails.
• Know and follow the state laws as well as the federal regulations issued by the Bureau of Alcohol, Tobacco and Firearms.
• Provide support for quarterly parts inventories.
• Strive to resolve customer issues on the first contact and advocate for the customer.
• Participate in training as mandated by OSHA standards.
• Other duties as assigned by the supervisor.

Qualifications And Skills

• Data entry skills
• Experience with computer software like Oracle or MOM is preferred
• Good verbal communication and attention to detail
• Able to deal effectively with the public, work well under pressure, follow detailed instructions, policies and procedures.
• Solid Ruger and/or Shop Ruger product knowledge
• Must be comfortable working in a large group where flexibility and interaction is required.
• Prior experience in a customer facing role is required.

Physical Demands

Associates are frequently required to stand; walk; use hands and fingers, handle or feel; and reach with hands and arms. The position can involve sitting and some walking.