Customer Service Associate I

Dollar Tree Stores; LaFayette (GA); On-site; USD 16,531 - 20,664; Full time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational Assistance

And much more!

Job summary

Dollar Tree Stores is hiring a Customer Service Associate to provide a great shopping experience. You will assist customers, handle sales at the cash register, keep the store stocked, unload trucks, and ensure a clean, safe environment.

The role emphasizes strong customer service, teamwork, and the ability to follow instructions while maintaining professional interactions with customers and leadership.

Qualifications

• High school diploma or equivalent preferred.
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment highly preferred.
• Ability to follow instructions and interpret operational documents is required.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions at assigned cash register.
• Maintain security of cash and protect company assets.
• Keep the store well-stocked and recover merchandise.
• Receive merchandise and help with unloading trucks.
• Stock replenishment in accordance with productivity standards.
• Maintain a clean and presentable store environment and interact professionally with customers and team members.

Skills

Customer service

Retail experience

Communication

Problem solving

Organization

Education

High school diploma or equivalent

Tools

Cash register

Stock replenishment

Job description

We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:

• Assist customers with questions and recommendations
• Manage sales transactions while working assigned cash register
• Maintain security of cash and protect company assets
• Keep the store well-stocked, and recover merchandise
• Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
• Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
• Other duties as assigned*

Skills and Experience

• High school diploma or equivalent is preferred
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
• Ability to follow instructions and interpret operational documents is required
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
• Excellent customer service and relationship management skills are required
• Strong organizational and communication skills are required
• Strong problem‑solving and decision‑making skills are required

Perks and Benefits

We offer a wide variety of rewards to support your health, wealth, and mental well‑being. In addition to medical, pharmacy, dental, and vision insurance, we offer:

• Employee Assistance Program
• Retirement plans
• Educational Assistance
• And much more!

We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. In accordance with local laws in AZ, AR, CO, FL, GA, ID, IL, IA, KS, ME, MS, MO, MT, NE, NV, NH, NM, ND, OK, OR, SC, SD, TN, TX, UT, VT, VA, WV, WI, and WY, minors are also eligible to be considered for employment in certain roles. We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities. This job specification is not a contract of employment and may be modified to meet evolving business needs. Employment is at‑will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.