Customer Service Associate I

Family Dollar Stores Of Ohio LLC; Kettering (OH); On-site; USD 16,000 - 17,000; Part time

Benefits offered by this job

Medical insurance

Retirement plans

Educational assistance

Employee assistance program

Dental and vision insurance

Job summary

Family Dollar Stores Of Ohio LLC is seeking a Customer Service Associate to deliver a great shopping experience. You will assist customers, manage transactions, and help keep the store clean and well-stocked.

This part-time role emphasizes customer focus, reliability, and teamwork. You will lift up to 50 lbs, work with store leadership, and contribute to a safe and welcoming shopping environment for all customers.

Qualifications

• High school diploma or equivalent preferred.
• Previous customer service experience in retail, hospitality, or similar environment is highly preferred.
• Ability to follow instructions and interpret operational documents.
• Must be able to lift 30–50 lbs. and handle frequent walking, standing, bending, and moving.
• Excellent customer service and relationship management skills required.
• Strong organizational and communication skills and ability to resolve problems.

Responsibilities

• Assist customers with questions and recommendations.
• Process sales transactions at the cash register.
• Maintain security of cash and protect company assets.
• Keep the store well-stocked and recover merchandise.
• Receive merchandise and help with unloading and stock replenishment.
• Maintain a positive, safe, and respectful environment with customers and team.
• Ensure store cleanliness including bathrooms and floors, and keep areas neat.

Skills

Customer service

Cash handling

Communication

Organizational skills

Problem-solving

Education

High school diploma or equivalent

Job description

We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.

Duties

• Assist customers with questions and recommendations
• Manage sales transactions while working assigned cash register
• Maintain security of cash and protect company assets
• Keep the store well-stocked, and recover merchandise
• Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
• Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
• Other duties as assigned*

Skills and Experience

• High school diploma or equivalent is preferred
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
• Ability to follow instructions and interpret operational documents is required
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
• Excellent customer service and relationship management skills are required
• Strong organizational and communication skills are required
• Strong problem-solving and decision‑making skills are required

Perks and Benefits

• We offer a wide variety of rewards to support your health, wealth, and mental well-being. In addition to medical, pharmacy, dental, and vision insurance, we offer: Employee Assistance Program Retirement plans Educational Assistance And much more!

We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. In accordance with local laws in AZ, AR, CO, FL, GA, ID, IL, IA, KS, ME, MS, MO, MT, NE, NV, NH, NM, ND, OK, OR, SC, SD, TN, TX, UT, VT VA, WV, WI, and WY, minors are also eligible to be considered for employment in certain roles.

We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the job description for this position, and which may be amended from time to time at our discretion. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor. Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.

Part time 2360 S Smithville Road,Kettering,Ohio 45420 30115 Family Dollar Min: 11.5 Max: 12

Here, you’ll have the opportunity to connect with people every day — creating memorable experiences for our customers while also building a career that can take you anywhere. Join our team and see where your journey can take you. We're invested in your health and wellness. That’s why we invest in perks, programs, and resources that help you at every stage of your life and career.