Customer Service Associate I

Dollar Tree Stores; Freeport (IL); On-site; USD 20,664 - 21,352; Part time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational Assistance

Job summary

Dollar Tree Stores in Freeport, Illinois is seeking a Customer Service Associate to join their team and enhance the shopping experience for customers. Responsibilities include managing sales transactions, assisting customers, maintaining store cleanliness, and ensuring a safe environment.

The ideal candidate will possess a high school diploma or equivalent, with previous customer service experience preferred. This part-time role offers flexibility and includes various perks such as an Employee Assistance Program and retirement plans.

Qualifications

• Ability to follow instructions and interpret operational documents.
• Must be able to lift between 30 and 50 lbs.
• Experience in a retail, hotel, restaurant, grocery, or drugstore environment.

Responsibilities

• Assist customers with questions and recommendations.
• Manage sales transactions at assigned cash register.
• Maintain security of cash and protect company assets.
• Ensure a positive and respectful environment.

Skills

Customer service experience

Strong communication skills

Organizational skills

Problem-solving skills

Education

High school diploma or equivalent

Job description

We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:

• Assist customers with questions and recommendations
• Manage sales transactions while working assigned cash register
• Maintain security of cash and protect company assets
• Keep the store well-stocked, and recover merchandise
• Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
• Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
• Other duties as assigned

Skills and Experience

• High school diploma or equivalent is preferred
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
• Ability to follow instructions and interpret operational documents is required
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
• Excellent customer service and relationship management skills are required
• Strong organizational and communication skills are required
• Strong problem-solving and decision-making skills are required

Perks and Benefits

• Employee Assistance Program
• Retirement plans
• Educational Assistance
• And much more!

In addition to medical, pharmacy, dental, and vision insurance, we offer a wide variety of rewards to support your health, wealth, and mental well-being.

We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. In accordance with local laws in AZ, AR, CO, FL, GA, ID, IL, IA, KS, ME, MS, MO, MT, NE, NV, NH, NM, ND, OK, OR, SC, SD, TN, TX, UT, VT VA, WV, WI, and WY, minors are also eligible to be considered for employment in certain roles.

We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the job description for this position, and may be amended from time to time at our discretion. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor.

Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.

Part time

1799 South West Ave, Freeport, Illinois 61032

01861

Dollar Tree

Min: 15

Max: 15.5