Customer Service Associate (HELE Kapolei | Part-Time)

Par Pacific Holdings, Inc.; Kapolei (HI); On-site; USD 21,352 - 26,863; Part time

Benefits offered by this job

Employee Assistance Program

401k plan enrollment

Discounted company stock purchase

Vacation hours starting after 1 year

Job summary

A convenience store chain in Kapolei is seeking a Customer Service Associate. The role involves providing excellent customer service, handling cash transactions, and maintaining store cleanliness. Candidates must be at least 21 years old and preferably have a High School Diploma or GED. This part-time position offers flexible hours and various benefits, including vacation and retirement plans.

Qualifications

• Must be at least 21 years of age and legally authorized to work in the US.
• Experience in retail sales and handling cash preferred.
• Ability to communicate clearly and effectively.

Responsibilities

• Provide prompt and courteous customer service.
• Accurately handle cash and sales transactions.
• Maintain store cleanliness and assist in inventory management.

Skills

Customer service skills

Basic math skills

Communication skills in English

Cash handling experience

Education

High School Diploma or GED preferred

Job description

Join to apply for the Customer Service Associate (HELE Kapolei | Part-Time) role at Par Pacific Holdings, Inc.

Date: Oct 24, 2025

Location: Kapolei (HELE Kapolei), HI, US, 96707

Job Function: Retail

Requisition Number: 5645

Salary Range: $15.50 - $19.50 Hourly

Shift differential eligibility: $3.00

Work Location: 91-590 Farrington Hwy #6, Kapolei, HI 96707

The Opportunity

• Howzit! We are Par Pacific Holdings, Inc., voted Ho’okela Awards 2024 Retail Team of the Year and ranked #1 for 2023 on Hawaii Business magazine's Top 250 list of the state's largest companies by revenue
• This position, in one of our HELE convenience stores, is a great place to set out on a career path in our organization
• Join our ohana -- we truly care for our employees and promote a close-knit atmosphere
• We welcome and encourage input from all employees, and you'll become part of a team that includes driven, creative thinking, and hardworking professionals who love to win

Primary Job Responsibilities

• Consistently provide prompt and courteous customer service; may be required to assist customers at the gas pump
• Accurately ring up all sales on POS system, complies with all cash handling procedures including other payment types for products sold
• Responsible for all cash, and other forms of tender (i.e coupons)
• Comply with company policies and store procedures, including all safety and environmental policies and procedures
• Responsible for receiving, stocking & organizing merchandise
• Assist in maintaining proper inventory levels and shift audits
• Adopt, comply with, and participate in all safety programs and trainings, attend mandatory job related meeting/trainings as needed
• Perform cleaning duties necessary to maintain site cleanliness inside and out, and basic upkeep and/or cleaning of all equipment on the site. Assist with identifying equipment problems and report as needed
• Be a positive team-player, work cohesively with other employees, and contribute to a positive work environment
• Perform all duties with minimal supervision, and may be required to work flexible hours, attend job-related meetings and other duties as assigned

Physical Demands

• Ability to stand and/or walk for an entire shift
• Ability to see with 20/40 vision (corrective lenses acceptable) in order to see numbers on store inventory levels, items purchased, gas pumps in operation, and problems that may occur with gas pumps
• Ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations
• Ability to follow safety procedures (eg. respond to safety alarms, contact 911 for emergencies)
• Frequent reaching overhead, gripping, wrist movement, and finger dexterity required to restock inventory, package items sold, operate POS system, receive payments, issue change, operate gas pumps, wipe pumps, maintain store grounds, and general housekeeping
• Frequent squatting and kneeling required for obtaining and/or replenishing items
• Ability to push/pull with arms up to a force of 20 pounds (i.e. utilizing a hand-truck)
• Frequent lifting of 20 pounds or less from floor to waist, overhead and carry a short distance
• Sometimes required to lift in excess of stated conditions up to 50 pounds
• Ability to climb a stepladder to stock or retrieve materials and/or place or remove signs

Qualifications

• To meet the basic qualifications for this role you will be at least 21 years of age or older and have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship.

Additional Qualifications Include

• High School Diploma or GED preferred
• Experience in retail sales and handling cash preferred
• Perform basic math accurately
• Ability to communicate in English (orally and in writing), including proficient telephone communication skills
• Ability to work various shifts as scheduled, and arrive on time
• Ability to work with equipment, tools and materials as required
• Ability to perform essential duties and work in the conditions as described

Benefits

Part-time employees working at least 20 hour per week are offered our Employee Assistance Program, can enroll in our company’s 401k plan and are able to purchase company stock at discounted prices. Part time employees are also granted 29 hours vacation starting the first day after their 1-year anniversary date. Thereafter, they will accrue vacation bi-weekly based upon years of service.

Par Pacific is an Equal Opportunity Employer

Par Pacific prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information or any other status protected by applicable law.