Customer Service Associate Full-Time

Evergreen Goodwill; Silverdale, Northern (WA, KY); Hybrid; USD 19,000 - 29,000; Full time

Benefits offered by this job

Health plan including medical, dental,

Employer-paid life/AD&D

Paid vacation and holidays

Job summary

Evergreen Goodwill of Northwest Washington is seeking a Customer Service Associate to greet customers and donors, handle transactions, and provide courteous service in a busy retail environment. The role reports to the Store Manager and requires basic computer skills and a willingness to learn new software.

The position emphasizes customer satisfaction, accuracy in cash handling, and teamwork within a nonprofit retail setting that supports job training and placement across Northwest Washington.

Qualifications

• High school graduate or equivalency is acceptable.
• Minimum 1 year retail or customer service experience.
• Ability to work independently without direct supervision.
• Proficient knowledge of Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams).

Responsibilities

• Assist customers and donors in a timely and courteous manner, resolving problems and processing refunds.
• Answer store phones and communicate via intercom and telephone systems.
• Operate POS system, handle cash/credit transactions, balance cash drawer.
• Monitor cashier performance and maintain high level of customer service.
• Maintain Lost and Found logs and keep items organized and secured.

Skills

Customer service

Retail experience

Microsoft Office

Communication

Education

High school diploma or equivalent

Tools

POS system

Cash handling

Job description

Silverdale, 10001 Mickelberry Rd NW, Silverdale, Washington, United States of America

Job Description

Posted Tuesday, August 18, 2026 at 10:00 AM

Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 that helps people get jobs across Northwest Washington by offering high-quality free job training, education and job placement. Goodwill empowers individuals to overcome barriers to working, by providing comprehensive support and connecting them with life changing job opportunities, ensuring they are career-ready and can support themselves and their families.

The organization employs over 2,000 people, operates five job-training centers, 23 nonprofit retail stores and more than 27 donation sites in King, Snohomish, Skagit, Whatcom and Kitsap Counties. Every day, Evergreen Goodwill connects people with the jobs, services and skills they need — because Jobs Change Lives. We are committed to creating and sustaining a culture of equity, diversity and inclusion (DEI) and are focused on creating a joyful, inclusive and successful organization.

Job Title: Customer Service Associate

FLSA Status: Non-Exempt

Reports to: Store Manager

Salary: $17.63 /hourly

About the Position

The Customer Service Associate interact with customers and donors in a courteous and professional manner, resolving problems, providing information, cashiering and performing other customer service actions.

Essential Functions and Responsibilities: Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

• Assist customers and donors in a timely and courteous manner by answering questions, resolving problems, processing refunds, applying discounts, monitoring merchandise on “hold” and checking bags and packages. Models high level of customer service.
• Answer store phones, and make intercom announcements and communicates through telephone and wireless audio systems.
• Operates POS system: handles cash, checks, and credit card transactions, closing out cash drawer and balancing all transactions.
• Monitor the level of customer service on all cash registers calling for backup when needed.
• Maintain “Lost and Found” log, ensuring that items are entered correctly and valuables are tagged and put in vault.
• Maintain a clean work environment.
• Demonstrate safe work practices through awareness and observation in support of a safety culture; reports any potential hazards or accidents.
• Build and maintain internal and external customer satisfaction.
• Contribute to team effort by accomplishing related results as needed.
• Perform other duties as assigned.

Position Requirements (Qualifications for the job under the Americans with Disabilities Act)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:

• High school graduate or equivalency but not required.
• Minimum 1 year retail/customer service experience.
• Ability to handle requests quickly and efficiently.
• Ability to work independently without direct supervision.
• Proficient knowledge with Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams).
• Ability to learn new technology and software as related to the job.

Certificates, Licenses, or Registrations: N/A

Physical Abilities:

While performing the duties of this job, the employee will be required to lift and carry up to 30-40 pounds; have developed fine motor control (grasp, handle, manipulate objects with fingers; standing for long periods, frequent bending, kneeling, reaching, stooping, squatting, pushing; climbing ladders; able to travel across a variety of surfaces (stairs, ramps, uneven terrain). Able to communicate with others effectively both verbally and written, including those who have limited English skills. Maintain reliable attendance.

Essential Mental/Sensory Abilities :

• Problem Solving
• Communicating with the public
• Verbal and written communication skills

While performing the duties of this job, the employee is often exposed to noise levels consistent with a retail environment. Able to work a flexible schedule.

Everyone Is Welcome

When you join Evergreen Goodwill, you join a truly vibrant community. We value the things that make us different and unique. From diverse international and ethnic backgrounds, to languages, identities, ages, orientations, and beyond, Evergreen Goodwill celebrates individual and cultural diversity.

Why work at Evergreen Goodwill?

A health plan that includes medical, dental, vision and prescription coverage

100% Employer-paid life, accidental death and dismemberment (AD&D), and long term disability insurance (for salaried employee)

Voluntary supplemental coverage for life, accident, illness, and short- and long-term disability

Flexible Spending Accounts (FSA) Plan

Roth and 403(b) Retirement Savings Plan program

Paid vacation, (9) holiday and sick time

Limited paid time off for Jury Duty and Bereavement Leave

Employee referral bonus

Employee Assistance Program (EAP)

Paid Job Training

EEO Statement: Evergreen Goodwill of Northwest Washington is an Equal Opportunity Employer. We do not discriminate on the basis of r ace, color, religion, creed, sex, national origin, age, disability, marital status, citizenship, military status, sexual orientation, gender identity, genetic information, veteran status, or other protected characteristics in accordance with applicable law. This policy applies to all aspects of employment, including hiring, compensation, benefits, and termination.

This document does not represent a contract of employment, and EGNW reserves the right to change this job description and/or assign tasks for the employee to perform, as EGNW may deem appropriate .

Silverdale, 10001 Mickelberry Rd NW, Silverdale, Washington, United States of America