Customer Service Associate-Food & Beverage

Round1 Entertainment Inc; Concord (CA); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

1 hour of arcade games per week

90 minutes of bowling per week

1 hour of karaoke/billiards per week

50% discount on food items

1 complimentary beverage per shift

Job summary

Round1 Entertainment Inc in Concord, California is looking for a motivated individual to provide exceptional customer service in the Food and Beverage Department. Responsibilities include operating the POS system, preparing food and beverages, and maintaining a vibrant and welcoming environment.

A high school diploma or GED is required, and candidates must be at least 21 years old to serve alcohol. Enjoy a fun work atmosphere with unique benefits including arcade game time and discounts on food and drinks.

Qualifications

• Must be 21 or older to handle alcohol.
• Open availability preferred.
• Experience in entertainment or hospitality industries is a plus.

Responsibilities

• Provide exceptional customer service in the Food and Beverage Department.
• Operate POS register for food and drinks.
• Prepare food and beverage items according to company standards.
• Maintain cleanliness of the work area.

Skills

Customer service

POS register operation

Ability to work in a loud environment

Food and beverage preparation

Education

High School Diploma or GED

Job description

Are you into video games, bowling, or karaoke? Are you friendly and outgoing? Do you enjoy being around people and working in a fun environment? Then you’re the kind of person we’d love to hire!

This position is responsible for providing exceptional customer service while supporting the operation of the Food and Beverage Department.

Must have a High School Diploma or GED to apply.

Open availability preferred. We require all staff who handles alcohol to be 21+.

Essential Duties

• Operates POS register for food and drinks (includes bar register when directed).
• Prepares food and beverage items utilizing the policies and standards of the company.
• Resets and bus the food court seating area.
• Washes and dries dishes, glasses, and other cooking/food prep utensils.
• Conducts all opening and closing procedures. (Opens and closes cash tills, kitchen cleaning, etc.).
• Manages food and beverage inventory by the store’s policies and procedures.
• Maintains proper temperature for refrigerators and freezers.
• Manages plates, cups, and other utensil inventory by the store policies and procedures.
• Conducts restroom checks and cleaning including laundry of rags.
• Responds responsively, and politely with a friendly demeanor to customers’ requests.
• Occasionally Operates POS system to collect payments and allocate bowling lanes.
• Occasionally Operates POS system to collect payments and lends out facility and equipment. (Karaoke, billiards, darts, ping pong).
• Occasionally operates POS system to collect payments and issues cards and credits for arcade (AM).
• Other duties and responsibilities assigned by Store Management.

Non-Essential Duties

• Conducts alcohol and age restriction control by company policies.
• Conducts lost and found procedures by company policies.
• Seeks constant improvement or more efficient and less expensive ways and means in department work processes.
• Complies and maintains confidentiality of all company policies and procedures.
• Responsible for maintaining a clean and safe working area.

Education / Experience

• A High School diploma or GED.
• Experience in entertainment or hospitality industries is preferred, but not required.

Work Environment

• While performing the duties of this job, the employee regularly works in a bowling center/arcade environment where high levels of noise, dust, and activity can be expected.
• The noise level in the work environment is usually loud.

Physical Demands

• While performing the duties of this job, the employee is regularly required to bend, stretch, twist, climb and have a high level of mobility/flexibility in small spaces. The employee is required to stand and walk for extended periods without breaks during busy times.
• In addition, the employee will need to be able to use their hands/fingers to handle and feel and reach with hands and arms. Lifting and/or moving up to 100 lbs with assistance is required.

Benefits

• 1 hour to play (non-prize) arcade games per week.
• 90 minutes of bowling per week (shoes included).
• 1 hour of karaoke/billiards per week.
• 50% discount on food items per working shift.
• 1 complimentary beverage per working shift.

The above job description identifies the essential job functions and skill sets needed by the person or persons assigned to this position. These job functions and skills are not intended to be a complete and exhaustive list of all responsibilities, duties, and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. The information contained herein is subject to change at the company’s discretion.