Customer Service Associate - Bloomington, MN - (Full-Time)

Goodwill-Easter Seals Minnesota; BLOOMINGTON (MN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Flexible hours

Paid time off

Medical/Dental/Vision

401(k) with employer match

Employee discount

Job summary

Goodwill-Easter Seals Minnesota in Bloomington, MN is seeking a Customer Service Associate who delivers fast, friendly, and accurate transactions at the point of sale while ensuring a welcoming experience for every shopper.

You will stock and maintain merchandising standards on the sales floor, keep a clean, safe environment, and support the organization’s mission and values. The position offers a full-time schedule, flexible hours, and opportunities for career development.

Qualifications

• Proven ability to provide excellent customer service.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks with efficiency.
• Detail-oriented with strong organizational skills.
• Friendly, positive attitude and a willingness to help.
• Ability to relate to diverse customers in a human-services setting.
• Good decision-making and problem-solving abilities.
• Reliability and punctuality in a fast-paced retail environment.
• Interest in supporting the Goodwill mission and programs.
• Willingness to work a schedule with days, nights, and weekends.

Responsibilities

• Customer Service: Create a welcoming store atmosphere and assist customers.
• Store Operations: Follow policies and execute directives promptly.
• Services and Programs: Support training and development efforts for participants.
• Safety: Maintain a safe and clean store environment.

Skills

Customer service

Communication

Multitasking

Attention to detail

Initiative

Diversity & inclusion

Team player

Dependability

Problem solving

Open schedule

Education

High school diploma or equivalent

Job description

Position Summary

This position is responsible for a fast, friendly, and accurate transactions at the point of sale. Responsible for providing a positive customer experience to Goodwill customers. Responsible for stocking and maintaining merchandising standards on the sales floor while maintaining a clean and safe environment. Promotes and adheres to Goodwill-Easter Seals mission and values.

Position Summary

This position is responsible for a fast, friendly, and accurate transactions at the point of sale. Responsible for providing a positive customer experience to Goodwill customers. Responsible for stocking and maintaining merchandising standards on the sales floor while maintaining a clean and safe environment. Promotes and adheres to Goodwill-Easter Seals mission and values.

A day in the life

In a typical day, a Customer Service Associate can expect to ...

• Customer Service: Creates a high level of customer service throughout the store ensuring all customers experience a welcoming atmosphere.
• Store Operations: Follows policies and procedures and executes directives in a timely manner.
• Services and Programs: Provide a work environment to train and develop participants in achieving their goals.
• Safety: Help contribute to a safe, welcoming environment for employees and customers.

Job Pay & Perks

• Pay Range: $14.55 - $21.82/hr
• Goodwill-Easter Seals Minnesota (GESMN) prioritizes work-life balance. We offer competitive pay, flexible hours, generous paid time off (PTO) program, competitive medical, dental and vision plans, employer-paid life insurance, 401(k) plan with employer match, employee discount!
• Work-life balance: No overnights or late closing shifts, and limited holiday hours
• GESMN retail locations are closed New Year’s Day, Easter Sunday, Independence Day, Thanksgiving Day, Christmas Eve, and Christmas Day!
• Opportunities for career development and advancement

About You

• Ability to effectively communicate with supervisors, employees and customers
• Ability to work independently and coordinate multiple projects simultaneously
• Excellent organizational skills, ability to prioritize
• Excellent decision-making skills
• Strong attention to details
• Ability and desire to provide excellent customer service
• Ability to interact with a diverse population in a human-services setting
• High level of initiative and self-motivation
• Perseverance and commitment to getting the job done
• Knowledge/expertise in working with persons with disadvantages and/or disabilities and barriers
• A typical full-time schedule is 35-40 hours per week and requires:
  • Open schedule availability including a combination of days, nights, and weekends, totaling at least 35 hours per week; and
  • Willingness and ability to be cross-trained, and to train in new employees.

Prior Experience & Education

• 0-3 years of relevant experience
• High school diploma or equivalent preferred

About Us:

• Goodwill-Easter Seals Minnesota is a 501(c)3 nonprofit that has been creating career possibilities together with partners since 1919. Many people know Goodwill stores, but don’t know store proceeds support nearly 20 programs for job seekers to access resources and find careers that lead to advancement. Read more about us here.

Star Tribune Top Workplace 6 years running.

Goodwill-Easter Seals Minnesota (GESMN) is an Equal Opportunity Employer. GESMN will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other categories protected by law.