Customer Service Associate - Automotive Finishes

Sherwin-Williams; Santa Ana (CA); On-site; USD 22,000 - 28,000; Part time

Benefits offered by this job

Health benefits

Paid time off

Retirement plan

Job summary

Sherwin-Williams Automotive Finishes at 2410 W 5th Street, Santa Ana, CA 92703, is seeking a Part-time Customer Service Associate. You will deliver products from the branch, prepare orders, and assist customers both in person and over the phone.

You may operate warehouse equipment, handle inventory, and support color retrieval and paint mixing as needed. Schedule aligns with branch hours, 8:00 AM–5:00 PM, Monday–Friday.

Qualifications

• Must be at least 18 years old
• Must be legally authorized to work in the United States without sponsorship now or in the future
• Must have a valid, unrestricted driver’s license
• Ability to lift up to 50 lbs regularly and up to 70 lbs occasionally
• Willingness to work all scheduled hours with or without accommodation
• High School diploma or GED preferred
• 1 year of experience using material handling equipment such as forklifts, pallet jacks, or hand trucks
• 1 year of customer service, retail, or sales experience

Responsibilities

• Prepare orders for delivery or pickup according to schedule in a safe and timely manner
• Load and unload products from deliveries
• Operate and maintain warehouse vehicles and equipment
• Assist customers in person and over the phone
• Process sales transactions in the POS accurately
• Keep a clean and safe working environment and optimize space utilization
• Follow quality service standards and comply with procedures
• Ensure stockroom is organized
• Operate color retrieval and paint mixing machine equipment as needed
• Comply with inventory control procedures and assist with physical inventory

Skills

Customer service

Retail experience

Sales experience

Education

High School diploma or GED

Tools

Forklifts

Pallet jacks

Hand trucks

Job description

The Customer Service Associate is responsible for delivering products to customers from Sherwin-Williams branches using Company vans or pick-up trucks. The Customer Service Associate ensures deliveries are complete, packed correctly, and safely delivered to the correct customer. The Customer Service Associate is responsible for receiving and preparing orders and safely moving and loading. This position is also expected to provide customer service, monitor inventory, and operate color retrieval and paint mixing machine equipment, as needed.

The individual selected for this role will be expected to work at Automotive Finishes #9827 located at 2410 W 5th Street, Santa Ana, CA 92703.

This is a part-time position.

The work schedule will align with the branch's hours of operation of Monday through Friday between 8:00 AM and 5:00 PM. Specific working hours will be determined based on business needs and are subject to change.

This position is also eligible for bonsue based on performance and subject to the terms of the Company's applicable plans.

This position is eligible for health benefits, such as prescription savings and virtual physician visits, retirement and saving benefits. Additional benefits include a generous time away from work package, including vacation, holidays, military leave, and any leave required by federal, state, or local law.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.

Qualifications

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted driver’s license
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, with or without reasonable accommodation

Preferred Qualifications:

• Have at least a High School diploma or GED
• Have at least one (1) year of work experience using material handling equipment (for example forklifts (stand and sit), pallet jacks, hand trucks, order pickers, vacuum-hoists, drum dollies, conveyor belts, etc.)
• Have at least one (1) year of work experience in customer service, retail, or sales

#SHWSales

Responsibilities

• Prepare orders for delivery or pickup according to schedule in a safe and timely manner (load, pack, wrap, label, ship)
• Load and unload products from deliveries
• Operate and maintain warehouse vehicles and equipment, including but not limited to forklifts, hand trucks/pallet jacks, carts, etc.
• Assist customers in person and over the phone
• Process sales transactions in the POS accurately and consistently with policies and procedures
• Communicate and cooperate with supervisors and coworkers
• Keep a clean and safe working environment and optimize space utilization
• Follow quality service standards and comply with procedures, rules, and regulations
• Ensure that the stockroom is organized
• Operate color retrieval and paint mixing machine equipment as needed
• Comply with inventory control procedures and assist with physical inventory process
• Complete Monthly and Quarterly Safety Training