Customer Service Associate

Wawa, Inc; Upper Marlboro (MD); On-site; USD 24,000 - 29,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Mental health benefits

ESOP

401(k) + matching

Education Assistance

Paid parental leave

Store discounts

Paid time off

Flexible schedules

Shift differential: $1.50 during 12am-

Recruitment support

Job summary

Wawa, Inc. is seeking a Customer Service Associate to greet customers, take orders, and prepare food items in a fast-paced store environment. You will operate the register, manage payments, and assist with fuel and loyalty tasks while maintaining a clean, organized space.

The role emphasizes teamwork, reliability, and flexible schedules, with a $17.25–$21.25 hourly wage and a $1.50 night shift differential. Wawa offers comprehensive benefits and opportunities for growth within a beloved brand.

Qualifications

• Must have excellent communication and customer service skills.
• Ability to thrive in a fast-paced environment and multitask.
• Must be 16+ years old with reliable transportation.

Responsibilities

• Greet and engage with customers to meet their needs quickly and courteously.
• Prepare breakfast items, built-to-order sandwiches, beverages, and pizzas; keep coffee station clean.
• Operate cash register, handle payments, activate fuel and gift cards, assist with lottery and ID verification.
• Ensure shelves are stocked, fresh, and inviting; maintain store cleanliness and safety.
• Perform housekeeping tasks including cleaning, dusting, sweeping, mopping, and trash.
• Follow all policies and guidelines to maintain a safe work environment.

Skills

Customer service

Communication

Teamwork

Multitasking

Job description

As a Customer Service Associate (CSA), you are the friendly face that puts the wow in Wawa by greeting and serving our customers. Our CSAs are proud to be part of a beloved brand that is committed to putting people first, doing the right thing, and making every day a little brighter.

What you'll do:

• Greet and engage with customers to ensure their needs are met both quickly and courteously.
• Prepare food items such as our delicious breakfast items, built-to-order sandwiches, specialty beverages, and pizzas as well keeping our coffee station clean and organized.
• Operate the cash register, handle payments, activate fuel and gift cards, as well as assist with lottery and ID verification for age-restricted products.
• Ensure our stores are well-stocked and that our shelves remain fresh, full, and inviting.
• Help keep our stores clean and safe by following all established policy, procedures, and guidelines.
• Complete store housekeeping duties including cleaning, dusting, sweeping, mopping, emptying trash, and more.

Benefits:

We are committed to offering inclusive, meaningful benefits and rewards that support our Associates financially, physically, and emotionally.

At Wawa, extensive benefits are available to Wawa Associates.

• medical/dental vision and mental health benefits
• ESOP (Employee Stock Ownership Plan)
• 401(k) + matching
• Education Assistance Program
• paid parental leave
• store discounts
• paid time off
• flexible schedules and access to other benefit and wellness programs

Eligibility for Wawa Benefits is defined under the terms of the plan(s).

• Employee Stock Ownership Plan (ESOP)
• Tuition Reimbursement
• 401(k) Plan
• Medical/Dental/Prescription Coverage
• Flexible Spending Accounts (Health Care & Dependent Care)
• Employee Assistance & Wellness Programs
• Employee Credit Union
• Paid Time Off
• Employee Resource Groups
• eligibility requirements may apply

Qualifications:

• Great communication and customer service skills.
• Ability to thrive in a fast-paced environment and multitask like a pro.
• Must be 16+ years old with reliable transportation.
• Enjoys working in a team environment.
• The hourly range for this position is $17.25 - $21.25 and is commensurate with position, experience, and location.
• Associates in this position will receive a $1.50 shift differential for hours worked between 12am-6am.
• Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law.
• If you require an accommodation, please contact our Associate Service Center at [e-mail].

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated.

In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law.

Unlawful discrimination will not be a factor in any employment decision.

Here at Wawa, the sky's the limit. Voted as “America’s Favorite Convenience Store,” Wawa operates a chain of convenience retail stores located in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida, Alabama, North Carolina and Washington D.C. Today, Wawa is your all day, every day stop for fresh, built‑to‑order foods, beverages, coffee, fuel services, and surcharge‑free ATMs. We're making every day a little more fulfilling—one smile, hoagie, and experience at a time. We know that it's our Associates who put the “wow” in working at Wawa, so we're invested in giving them the encouragement they need to take flight. By providing flexibility and support, at work and beyond, we create an environment where everyone can thrive. We believe that with the right ingredients to grow and build a career—and a little wind beneath the wings—our Associates can reach new heights. Guided by our commitment to community, Wawa Associates take pride in putting people first, making days brighter, and bringing joy to our friends and neighbors. With opportunities such as volunteering, charitable giving, and events, we're able to extend care beyond the workplace, building stronger neighborhoods and long-lasting relationships.

For Technical Issues regarding your application please email: [e-mail].