Customer Service Associate

Talentify; Upland (CA); On-site; USD 22,000 - 26,000; Full time

Job summary

Walgreens in Upland, CA is seeking a Retail Associate to deliver a delightful customer experience. You will greet customers, assist with products, and ring up sales at the cash register, while maintaining clean, well-merchandised aisles and handling returns and exchanges.

Role requires fluent English, flexibility for evenings/weekends, and prior retail experience (Walgreens preferred). The store emphasizes service quality and asset protection in daily operations.

Qualifications

• Must be fluent in reading, writing, and speaking English.
• Willingness to work flexible schedule, including evenings and weekends.
• Prefer six months of retail experience and prior Walgreens experience.

Responsibilities

• Registers sales on assigned cash register, provides courteous checkout service.
• Engages customers, greets them, assists with products and services, and resolves issues.
• Recommends items, processes payments, returns, exchanges, and handles refunds.
• Maintains clean and merchandised counters and shelves, checks in and prices merchandise.
• Protects assets and ensures compliance with state/local laws for regulated products.
• Maintains displays, assists with stock rotation, and supports in-store operations.
• Provides photo area services and assists with web pick-up duties.
• Keeps store condition neat, collaborates with coworkers, and completes assigned tasks.

Skills

Fluent English

Tools

Store systems

Job description

Job Description

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customer and recommends trade-up and/or companion items.
• Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
• Implements Company asset protection procedures to identify and minimize profit loss.
• Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
• Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
• Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
• Has working knowledge of store systems and store equipment.
• Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
• Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
• Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.
• Completes special assignments and other tasks as assigned.

Training & Personal Development

• Attends training and completes PPLs requested by Manager or assigned by corporate.

External Basic Qualifications

• Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
• Requires willingness to work flexible schedule, including evenings and weekend hours.

Preferred Qualifications

• Prefer six months of experience in a retail environment.
• Prefer to have prior work experience with Walgreens.

The following information is applicable for San Francisco, CA applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled.

Employment Type

Flexible hours

Job Function

Retail

Store

06061-UPLAND CA

Common Location

1241 W FOOTHILL BLVD,UPLAND,CA,91786-03681-06061-S

Pay Type

Hourly

Start Rate

16.9

Max Rate

19