Customer Service Associate

Ace Mart Restaurant Supply Company; Tulsa (OK); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Sundays off

Employee discounts

Training & mentorship

Paid time off

Comprehensive benefits

401k matching

Job summary

Ace Mart Restaurant Supply Company is seeking a Customer Service Associate to engage chefs, restaurateurs, and foodservice pros with energy and a service-first mindset. You will greet customers, answer inquiries, and guide purchases to the right equipment and supplies.

Join a team that values learning, mentorship, and a balanced schedule while offering benefits, discounts, and opportunities to grow in the foodservice industry.

Qualifications

• Customer-focused mindset and relationship-building abilities.
• Ability to guide customers toward the right products with confidence.
• Strong verbal and written communication, especially in-person and email.

Responsibilities

• Deliver a standout customer experience with energy and service-first mindset.
• Build lasting customer relationships with genuine conversations.
• Guide purchasing decisions by listening and recommending the right equipment.
• Drive in-store sales through promoting featured items and cross-sell ideas.
• Follow up with customers after purchase to encourage repeat business.
• Support seamless service with carry-out coordination and problem-solving.
• Maintain a clean, well-stocked, organized store presentation.
• Collaborate with a high-energy team and participate in ongoing training.

Skills

People-first mindset

Sales savvy

Strong communication

Time management

Physical stamina

Retail/foodservice experience (plus)

Education

High school diploma or equivalent

Job description

Job Title: Customer Service Associate - Help Power the Foodservice Industry
Reports to: Assistant Store Manager / Store Sales Manager
Classification: Hourly / Non-Exempt

Are you a relationship-builder who thrives in a fast-paced, customer-focused environment? At Ace Mart Restaurant Supply, our Customer Service & Sales Associates are trusted partners to chefs, restaurateurs, and foodservice pros. Your positive attitude, attention to detail, and ability to guide customers toward the right products make a real impact on their success-and ours.

This is more than a retail job. It's a people-first, solution-oriented role at the front lines of the foodservice industry.

What We Offer:

• Work-Life Balance: Enjoy Sundays off to rest and recharge.
• Employee Discounts: Save on a wide range of professional kitchen equipment and supplies.
• Learning & Growth: Gain product knowledge and industry insight through hands-on training and mentorship.
• Paid Time Off: Take the time you need with vacation and sick leave.
• Comprehensive Benefits: Medical, dental, vision, and life insurance after 60 days.
• Financial Security: Participate in our matching 401k program and plan for the future.

What You Will Do:

• Deliver a standout customer experience by greeting every customer with energy, positivity, and a service-first mindset -whether in person, by phone, or via email.
• Build lasting customer relationships by engaging in genuine conversations, earning trust, and becoming a go-to resource for restaurant and foodservice professionals.
• Guide purchasing decisions by listening carefully, identifying customer needs, and recommending the right equipment and supplies to support their success.
• Drive in-store sales by confidently promoting featured items, offering cross-sell suggestions, and ensuring customers leave with solutions-not just products.
• Follow up with intention by checking in with customers post-purchase and using follow-through to turn one-time buyers into repeat business.
• Support seamless service by offering carry-out assistance, coordinating deliveries, and stepping in to solve problems with professionalism and urgency.
• Maintain a clean and organized store that invites customers to browse, with well-stocked shelves, clear displays, and a polished presentation.
• Collaborate with a high-energy team by sharing product knowledge, supporting teammates, and participating in ongoing training to grow your impact.

What You Will Need:

• A People-First Mindset: Friendly, helpful, and customer-focused in every interaction.
• Sales Savvy: Confident recommending and selling products that fit customer needs.
• Strong Communication: Clear, professional communication in person, by phone, and through email.
• Time Management: Able to multitask, prioritize, and stay organized during peak store hours.
• Physical Stamina: Stand and walk for extended periods, lift up to 50 lbs. regularly, and use computers/registers comfortably.
• Education & Experience: High school diploma or equivalent preferred. Prior retail, sales, or foodservice experience is a plus- but we’ll train the right person.

Join us as a Food Enthusiast & Customer Service Specialist and become an essential part of our team dedicated to delivering an exceptional experience to our valued customers. Ace Mart Restaurant Supply is an equal opportunity employer, committed to fostering a diverse and inclusive workplace. Your culinary passion and customer-focused approach will help us continue to create a haven for food enthusiasts.