Customer Service Associate

United Bank of Iowa; Storm Lake (IA); On-site; USD 19,000 - 28,000; Full time

Job summary

United Bank of Iowa is seeking a teller to deliver friendly, courteous service while handling cash and basic banking tasks. You will cash checks, take deposits, balance daily transactions, and assist with ATM balancing. The role emphasizes accurate cash handling and upholding bank policies.

The position requires a high school diploma or GED, with strong reading, writing, and verbal skills. Monday–Friday daytime schedule with emphasis on customer service and community representation.

Qualifications

• High school diploma or GED required; customer service experience preferred but not required.
• Strong reading, writing, and verbal communication to assist customers.
• Ability to perform basic math and handle cash with accuracy.

Responsibilities

• Perform general teller duties: cash checks, take deposits, balance daily transactions and cash drawer.
• Verify cash totals, run proofs, balance ATM machines.
• Promote bank services to customers to enhance the bank's image.
• Work independently and within a team to complete tasks accurately.

Skills

Customer service

Attention to detail

Communication skills

Teamwork

Numeracy

Cash handling

Education

High school diploma or GED

Tools

Calculators

Word processing

Spreadsheets

Databases

Typewriters

Job description

As a member of the UBI team, this position provides a variety of customer service functions in a friendly, courteous and capable manner. Deals with the customer on a one‑on‑one basis. This position will be responsible for general teller functions, such as: cashing checks, taking deposits, balancing daily transactions and cash drawer, verifying cash totals, running proof, and balancing ATM machines. Will assist with other special assignments or projects as needed. Selling and promoting all bank services in such a way as to enhance the bank's image within the community, while providing a high level of customer service.

EDUCATION/TRAINING/EXPERIENCE:

High school diploma or general education degree (GED) required. Customer service experience is strongly preferred but not required.

LANGUAGE SKILLS:

Strong reading, writing, and verbal skills to effectively present information and respond to questions from customers, prospective customers, and other employees.

MATHEMATICAL SKILLS:

Count, add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to calculate figures and amounts such as interest and percentages.

REASONING ABILITY:

Comprehend and understand bank operations, policies (manuals), and procedures.

Recognize irregular or suspicious transactions.

Determine whether or not requests for confidential information should be granted or refused.

OTHER SKILLS:

Ability to work independently AND collaborate within a team to complete tasks effectively and efficiently by building and nurturing strong relationships with other UBI team members.

Interpersonal skills to deal with customers and co-workers in a friendly, courteous manner.

Particularly detail-oriented to ensure accuracy of transactions.

Familiarity with standard office equipment such as calculators and typewriters.

Computer skills in word processing, spreadsheet and database software to generate correspondence and reports.

Basic understanding of debits and credits.

CERTIFICATES, LICENSES, REGISTRATIONS:

None Required.

SCHEDULE:

Monday through Friday 8:00am-5:00pm.

*MUST HAVE SATISFACTORY BACKGROUND CHECK INCLUDING CREDIT HISTORY*