Customer Service Associate

wawa; Smithville (NJ); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical/ dental/ vision benefits

Mental health benefits

401(k) + matching

Education assistance

Paid parental leave

Store discounts

Paid time off

Flexible schedules

Job summary

Wawa, Inc. is seeking a Customer Service Associate in New Jersey to greet customers, handle payments, and prepare items like breakfast sandwiches and beverages. You will help stock shelves, keep the store clean, and ensure a safe, friendly shopping environment.

The role offers inclusive benefits, flexible schedules, and opportunities to grow with a beloved brand. Join a team that puts people first and makes every shift brighter.

Qualifications

• Excellent communication and customer service skills.
• Ability to thrive in a fast-paced environment and multitask.
• Must be 16+ years old with reliable transportation.

Responsibilities

• Greet and engage with customers to ensure needs are met quickly and courteously.
• Prepare food items such as breakfast items, sandwiches, beverages, and pizzas; keep coffee station organized.
• Operate the cash register and handle payments; activate fuel and gift cards; assist with lottery and ID verification.
• Ensure stores are stocked, shelves are fresh, and inviting.
• Maintain store cleanliness and safety by following policies and guidelines.
• Complete housekeeping duties including cleaning, dusting, sweeping, mopping, and trash removal.

Skills

Great communication

Customer service

Team player

Job description

As a Customer Service Associate (CSA), you are the friendly face that puts the wow in Wawa by greeting and serving our customers. Our CSAs are proud to be part of a beloved brand that is committed to putting people first, doing the right thing, and making every day a little brighter.

What you’ll do:

• Greet and engage with customers to ensure their needs are met both quickly and courteously.
• Prepare food items such as our delicious breakfast items, built-to-order sandwiches, specialty beverages, and pizzas as well keeping our coffee station clean and organized.
• Operate the cash register, handle payments, activate fuel and gift cards, as well as assist with lottery and ID verification for age-restricted products.
• Ensure our stores are well-stocked and that our shelves remain fresh, full, and inviting.
• Help keep our stores clean and safe by following all established policy, procedures, and guidelines.
• Complete store housekeeping duties including cleaning, dusting, sweeping, mopping, emptying trash, and more.

Benefits:

• We are committed to offering inclusive, meaningful benefits and rewards that support our Associates financially, physically, and emotionally. At Wawa, extensive benefits are available to Wawa Associates. These include medical/dental vision and mental health benefits, ESOP (Employee Stock Ownership Plan), 401(k) + matching, Education Assistance Program, paid parental leave, store discounts, paid time off, flexible schedules and access to other benefit and wellness programs.
• Eligibility for Wawa Benefits is defined under the terms of the plan(s).

Qualifications:

• Great communication and customer service skills.
• Ability to thrive in a fast-paced environment and multitask like a pro.
• Must be 16+ years old with reliable transportation.
• Enjoys working in a team environment.

The hourly range for this position is $16.50 - $20.25 and is commensurate with position, experience, and location. Associates in this position will receive a $1.50 shift differential for hours worked between 12am - 6am.

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at [e-mail].

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.