Customer Service Associate

Parmarstores; Smithers (WV); On-site; USD 27,000 - 35,000; Full time

Job summary

A popular retail store in Smithers, West Virginia is seeking a Customer Service Associate who will ensure each guest receives excellent service. Responsibilities include maintaining the store environment, completing customer transactions, and preparing food and beverages safely. Ideal candidates will demonstrate strong teamwork, adaptability, and effective communication skills. A High School diploma or equivalent is preferred. The role requires standing for long periods and the ability to lift up to 25 pounds.

Qualifications

• Must be at least 16 years of age.
• Must successfully complete company training.
• Ability to traverse all parts of the location quickly.

Responsibilities

• Maintain store to management's needs while providing excellent customer service.
• Prepare food and beverage following safety procedures.
• Ensure compliance with age-restricted product regulations.

Skills

Good communication skills

Teamwork

Adaptability

Education

High School diploma or equivalent preferred

Job description

Purpose of Position: We will rely on you to make sure each guest receives prompt and reliable service.

As a Customer Service Associate you will need to have a strong commitment to teamwork, good communication skills and can adaptable well to change.

Customer Service Associates are responsible for:

• Maintaining store to the needs of management while giving excellent customer service to each guest
• Completing customer transactions by scanning product or manually keying price into register, finalizing sale and collecting payment from customer
• Ensure compliance with age restricted products such as tobacco, alcohol and lottery
• Prepare food and beverage in a manner to meet customer expectations while following proper safe food handling procedures
• Maintain a clean and organized store, register area and backroom
• Maintain cleanliness outside of the store
• Ensure all deliveries are made according to company policy
• Maintain safe/secure environment adhering to company safety methods
• Properly record time worked
• Complete daily paperwork/record-keeping

Education and Experience

• High School diploma or equivalent preferred

Requirements

• Must be at least 16 years of age
• Must successfully complete company training

Physical Requirements

• Ability to traverse all parts of the location quickly
• Prolonged periods of standing on a hard surfaced floor
• Must be able to lift, push and pull up to 25 pounds at a time

Customer Service Associates will be provided with the following: