Customer Service Associate

Talentify; Shenandoah (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Talentify seeks a friendly, team-oriented retail associate to deliver an excellent customer experience at the point of sale. You will register sales, handle returns, and assist customers with products and services in a fast, courteous manner.

You will engage customers, maintain store presentation, and follow policies to ensure a delightful shopping environment for every guest. Previous cashier experience is a plus in a fast-paced setting.

Qualifications

• Experience delivering friendly checkout and customer assistance.
• Ability to greet customers and answer questions to ensure a positive experience.
• Knowledge of product placement and upsell techniques.
• Strong communication and interpersonal skills.

Responsibilities

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, provides courteous checkout service.
• Engages customers and patients by greeting them and offering assistance with products and services.
• Models and shares customer service best practices with team members to deliver a delightful customer experience.
• Provides courteous, friendly, fast, and efficient service at the register and floor.

Skills

Customer service

Cashier operations

Merchandising

Communication

Tools

POS system

Cash register

Store equipment

Job description

Job Description

• Models and delivers a distinctive and delightful customer experience.


• Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.


• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides customers with courteous, friendly, fast, and efficient service.


• Recommends items for sale to customer and recommends trade-up and/or companion items.


• Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.


• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.


• Implements Company asset protection procedures to identify and minimize profit loss.


• Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).


• Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.


• Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.


• Has working knowledge of store systems and store equipment.


• Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.


• Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).


• Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.


• Complies with all company policies and procedures; maintains respectful relationships with coworkers.