Customer Service Associate

Nouria Energy Services, Inc.; Santee (SC); On-site; USD 16,531,000 - 19,286,000; Full time

Job summary

Enmarket is hiring Sales Associates to provide friendly service, handle transactions, and support daily store operations in South Carolina. You will greet customers, help them find products, and promote specials while maintaining safety and store appearance.

The role requires the ability to read and write English at an eighth-grade level, perform basic arithmetic for cash handling, and verify identifications for restricted sales. It offers a consistent schedule and opportunities for growth.

Qualifications

• Read, understand, and write English at an eighth-grade level.
• Perform arithmetic to make change and balance shift reports.
• Validate identification before tobacco or alcohol sales.
• Lift up to 50 pounds and work in varied conditions.

Responsibilities

• Operate the store during the shift to support profitability and customer care.
• Greet customers with a friendly, professional manner; suggest purchases and promote specials.
• Prepare a shift report at shift end and follow company guidelines.
• Ensure ID checks for tobacco/alcohol and maintain policy compliance.
• Support safety and cleanliness, and operate assigned equipment as needed.

Skills

Customer service

Communication

Cash handling

Teamwork

Job description

Our customers can find fresh food, healthy snack choices, and helpful employees. We strive to serve our local communities through kind and clean in-store service and community involvement. Enmarket is passionate about bringing healthy options to our customers and promoting healthy initiatives.We have 128 locations across Georgia, North Carolina, and South Carolina and we are continuing to grow, which means new career opportunities!Enmarket is looking for fresh and friendly faces to help us enrich life. If you are customer service oriented and highly motivated with a positive attitude, we hope you’ll consider joining our team.If you have a good attitude, like working with people and are ready to work hard, you have come to the right place. We are committed to hiring quality people and taking good care of them so they will take good care of our customers. Customers visit our stores for much more than a good value on gasoline and products, they come for the value of a warm smile and courteous welcome.GENERAL SUMMARYOur Sales Associates are responsible for the proper and efficient operation of the station during their shift, within company policy. This includes ensuring that the shift contributes to the increased profitability and growth of the store and ensuring our customer’s needs are met every step of the way. We empower our employees/ team members to step outside the box to ensure we offer the best in class service to all of our customers each and every day.PRINCIPLE DUTIES AND RESPONSIBILITIES:Must be able to work a flexible schedule as needed. Communicate verbally and in writing with various management on store operations in a very quick timeline especially any changes or items that may adversely affect the store’s operations.Must be able to interact with customers in a friendly, professional mannerPrepare a shift report at the end of the shift as per company guidelines.Must be 18 years of age or olderCustomer ServiceProvide the best customer experience to every customerGreet every customer with a smile and sincere greetingSuggest possible purchases to the customers and promote specialsAssume full responsibility for the execution of our customer service program at the site levelSafety & Station AppearanceResponsible for doing what is necessary to minimize the safety risks to employees, customers and suppliers.Assure all environmental and hazardous material regulations are strictly enforcedMaintain safety and security of the store and document any accidents or incidents that occurManage the maintenance of the customer environment inside and around the perimeter of the storeOperate all assigned equipment safely and efficientlysupport implementation of our Safety and Health programPromptly Report workplace accidents, injuries, incidents, or illnessesComplete the new employee safety orientation procedureQUALIFICATIONS:Read, understand, and write the English language at the eighth-grade level.Perform arithmetic calculations at the eighth-grade level in order to be able to make change, complete shift reports, and account for a variety of products during vendor check-in.Having the ability to validating Identification prior to selling tobacco and/ or alcohol (as per required under regulations).Can lift up to 30 pounds, and carry cases of milk cartons and soft drinks, beer and juice containers through proper lifting techniquesAbility to remain calm and respond according to policies and procedures in any form of emergencies.Tolerate exposure to gasoline fumes and cleaning products;Ability to work in various temperature environments (coolers, outside in various weather conditions, and in the store)Perform general housekeeping duties as neededMust be 18 years of agePHYSICAL REQUIREMENTS:Ensures physical maintenance, safety, cleanliness, and attractiveness of all store facilitiesPerforms other related duties as requiredMust be able to lift up to 50 pounds at timesMust be able to traverse and access all areas of the storeProlonged periods sitting at a desk and working on a computerProlonged periods of standingEnmarket is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.