Customer Service Associate

Heritage Pool Supply - Saginaw; Saginaw (MI); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Weekly pay

401(k) match

Stock Purchase Plan

Paid time off

Medical, Dental & Vision benefits

Wellness programs

Job summary

Heritage Pool Supply - Saginaw is seeking a Counter Sales Customer Associate to handle order entry, assist customers in person, and support inventory and delivery coordination.

You will provide product recommendations, prepare quotes, process transactions at the counter, and collaborate with warehouse and sales teams to ensure timely, accurate service. This role requires strong communication, reliability, and the ability to lift up to 75 lbs.

Qualifications

• Experience in a customer service or sales role is preferred.
• Proficiency with basic computer operations and internet navigation.
• Experience with point-of-sale systems and order entry procedures.
• Ability to communicate clearly in person, by phone, and by email.

Responsibilities

• Provide exceptional customer service via phone, email, and in-person consultations.
• Process and manage customer transactions at the sales counter.
• Offer product recommendations and pricing information to meet customer needs.
• Create detailed sales orders and quotes with accurate measurements.
• Schedule truck deliveries and coordinate logistics with customers.
• Participate in inventory activities including cycle counts and shipping/receiving.
• Collaborate with management to address customer needs and special orders.
• Maintain a clean, safe, and organized work environment.
• Support warehouse and sales teams to ensure efficient operations.

Skills

Customer service

Multitasking

Communication

Team collaboration

Education

High school diploma or equivalent

Tools

POS systems

Order entry procedures

Computer systems

Job description

The Counter Sales Customer Associate is a key customer touchpoint, responsible for accurate order entry and smooth customer interactions. The position requires strong multitasking skills, including processing orders, maintaining inventory accuracy, and coordinating logistics to support delivery timelines. By demonstrating professionalism, honesty, and respect, this role helps deliver an exceptional customer experience and reinforces the Heritage Family of Companies reputation for quality and reliability.

Key Responsibilities:

Provide exceptional customer service by effectively interacting with clients through phone, email, and in-person consultations, maintaining a courteous and professional demeanor at all times.

Accurately process and manage customer transactions at the sales counter using the company’s computer system to ensure efficient and precise order fulfillment.

Deliver expert product recommendations and pricing information, tailoring solutions to meet customer needs and maximizing sales potential.

Create detailed sales orders and quotes, utilizing customer measurements to estimate material needs and project costs with accuracy.

Coordinate and schedule truck deliveries with precision, ensuring optimal logistics and customer satisfaction.

Contribute to inventory management by participating in cycle counts, order picking, staging, replenishment, and shipping/receiving activities.

Collaborate with management and team members to communicate customer needs and special order material requests, enhancing product offerings and service delivery.

Maintain a clean and organized work environment, promoting operational efficiency and adherence to safety standards.

Work collaboratively with warehouse and sales team members to ensure efficient operations and exceptional customer service.

Maintain clear and effective communication with management and colleagues, executing duties with a focus on organizational goals and customer satisfaction, in alignment with company policies and objectives.

Other duties as assigned.

Minimum Qualifications:

Prior experience in a customer service or sales role is preferred; experience in managing customer relationships with a focus on customer satisfaction, retention, and loyalty

Proficiency in basic computer operations and internet navigation.

Experience or familiarity with point-of-sale systems and order entry procedures.

Demonstrated ability for clear courteous communication: person, over phone, and email.

Effective problem-solving skills and resourcefulness in responding to customer inquiries

Capability to handle physical demands, including lifting up to 75 lbs regularly, and 50 lbs on a repetitive basis.

Ability to work in varied conditions, including warehouses and outdoor environments.

Honest, respectful, and courteous demeanor towards all customers and colleagues.

Willingness and ability to work overtime as needed during the peak season.

Capability to pass a pre-employment drug test.

Preferred Qualifications:

Bilingual proficiency in English and Spanish is preferred not a must.

Previous experience with Pool products.

A high school diploma or equivalent

Minimum of 2 years of relevant work experience.

Job Location:

Heritage Pool Supply - Saginaw1215 S. Jefferson Ave. Saginaw, MI 48601As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws.If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: [e-mail] with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply.All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.Competitive weekly/bi-weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating), medical/dental/vision, flexible spending accounts, company-paid life and short-term disability, plus optional long-term disability, and additional life insurance. All benefits subject to eligibility.Should a Candidate be submitted to fill a position by a recruiting or staffing services agency (“Agency”), the Company has no obligation to pay the Agency any fee for submission, offer, placement or any service without a fully executed contract of service covering the engagement.

Benefits

• Competitive salaries for all team members paid weekly
• 401(k) Retirement Plan with company matching
• Employee Stock Purchase Program
• Paid Vacation, Sick Time, Volunteer Day, Holidays, Birthday, and Floating Holidays
• Paid Parental Leave, Adoption Assistance Program
• Medical, Dental and Vision Benefits
• Flexible and Dependent Care Spending Accounts
• Company paid Life insurance and Short-Term Disability
• Additional Life Insurance and Long-Term Disability also offered
• Mental, Physical and Emotional Well-Being Programs for Employees and Families
• Wellness Program and Safety Program with Bonuses for our Drivers
• Employee Referral Bonus Program

The Counter Sales Customer Associate is a key customer touchpoint, responsible for accurate order entry and smooth customer interactions. The position requires strong multitasking skills, including processing orders, maintaining inventory accuracy, and coordinating logistics to support delivery timelines. By demonstrating professionalism, honesty, and respect, this role helps deliver an exceptional customer experience and reinforces the Heritage Family of Companies reputation for quality and reliability.

Key Responsibilities:

Provide exceptional customer service by effectively interacting with clients through phone, email, and in-person consultations, maintaining a courteous and professional demeanor at all times.

Accurately process and manage customer transactions at the sales counter using the company’s computer system to ensure efficient and precise order fulfillment.

Deliver expert product recommendations and pricing information, tailoring solutions to meet customer needs and maximizing sales potential.

Create detailed sales orders and quotes, utilizing customer measurements to estimate material needs and project costs with accuracy.

Coordinate and schedule truck deliveries with precision, ensuring optimal logistics and customer satisfaction.

Contribute to inventory management by participating in cycle counts, order picking, staging, replenishment, and shipping/receiving activities.

Collaborate with management and team members to communicate customer needs and special order material requests, enhancing product offerings and service delivery.

Maintain a clean and organized work environment, promoting operational efficiency and adherence to safety standards.

Work collaboratively with warehouse and sales team members to ensure efficient operations and exceptional customer service.

Maintain clear and effective communication with management and colleagues, executing duties with a focus on organizational goals and customer satisfaction, in alignment with company policies and objectives.

Other duties as assigned.

Minimum Qualifications:

Prior experience in a customer service or sales role is preferred; experience in managing customer relationships with a focus on customer satisfaction, retention, and loyalty

Proficiency in basic computer operations and internet navigation.

Experience or familiarity with point-of-sale systems and order entry procedures.

Demonstrated ability for clear courteous communication: person, over phone, and email.

Effective problem-solving skills and resourcefulness in responding to customer inquiries

Capability to handle physical demands, including lifting up to 75 lbs regularly, and 50 lbs on a repetitive basis.

Ability to work in varied conditions, including warehouses and outdoor environments.

Honest, respectful, and courteous demeanor towards all customers and colleagues.

Willingness and ability to work overtime as needed during the peak season.

Capability to pass a pre-employment drug test.

Preferred Qualifications:

Bilingual proficiency in English and Spanish is preferred not a must.

Previous experience with Pool products.

A high school diploma or equivalent

Minimum of 2 years of relevant work experience.

Job Location:

Heritage Pool Supply - Saginaw1215 S. Jefferson Ave. Saginaw, MI 48601As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws.If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: [e-mail] with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply.All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.Competitive weekly/bi-weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating), medical/dental/vision, flexible spending accounts, company-paid life and short-term disability, plus optional long-term disability, and additional life insurance. All benefits subject to eligibility.Should a Candidate be submitted to fill a position by a recruiting or staffing services agency (“Agency”), the Company has no obligation to pay the Agency any fee for submission, offer, placement or any service without a fully executed contract of service covering the engagement.

Benefits

• Competitive salaries for all team members paid weekly
• 401(k) Retirement Plan with company matching
• Employee Stock Purchase Program
• Paid Vacation, Sick Time, Volunteer Day, Holidays, Birthday, and Floating Holidays
• Paid Parental Leave, Adoption Assistance Program
• Medical, Dental and Vision Benefits
• Flexible and Dependent Care Spending Accounts
• Company paid Life insurance and Short-Term Disability
• Additional Life Insurance and Long-Term Disability also offered
• Mental, Physical and Emotional Well-Being Programs for Employees and Families
• Wellness Program and Safety Program with Bonuses for our Drivers
• Employee Referral Bonus Program