Customer Service Associate

Walgreens; Rochester (MN); On-site; USD 20,664 - 24,796; Part time

Job summary

Walgreens is seeking a customer-focused associate in Minnesota to deliver a delightful shopping experience. You will ring up sales, assist customers, and maintain clean, well-merchandised aisles while following store policies.

The role includes stock rotation, inventory tasks, and supporting both in-store and photo services. Flexibility is essential as the schedule may include evenings and weekends; prior retail or Walgreens experience is preferred but not required.

Qualifications

• Fluent in reading, writing, and speaking English.
• Willing to work flexible schedule, including evenings and weekend hours.
• Typically requires six months of retail experience.
• Prior Walgreens experience is preferred.

Responsibilities

• Engage customers and patients by greeting them and offering assistance with products and services.
• Provide courteous, fair, friendly, and efficient checkout service at the register.
• Recommend items and upsell or suggest companion products.
• Register purchases, handle cash, and process returns or exchanges as needed.
• Keep counters and shelves clean and merchandised; take inventory and price items as directed.
• Protect company assets and comply with policies; follow state laws for regulated items.
• Set up and maintain displays and perform resets as instructed.
• Assist with food placement and stock rotation; support stock management.
• Provide photo area service and web order pickup duties as required.
• Contribute to a neat store environment and collaborate with coworkers.

Skills

Customer service

Cash handling

Sales techniques

Merchandising

English fluency

Education

High school diploma or equivalent

Tools

POS system

Job description

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customer and recommends trade-up and/or companion items.
• Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
• Implements Company asset protection procedures to identify and minimize profit loss.
• Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
• Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
• Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
• Has working knowledge of store systems and store equipment.
• Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
• Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
• Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.
• Completes special assignments and other tasks as assigned.

Training & Personal Development

• Attends training and completes PPLs requested by Manager or assigned by corporate.

Basic Qualifications

• Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
• Requires willingness to work flexible schedule, including evenings and weekend hours

Preferred Qualifications

• Prefer six months of experience in a retail environment.
• Prefer to have prior work experience with Walgreens.
• Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
• Requires willingness to work flexible schedule, including evenings and weekend hours.

We will consider employment of qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled.

Salary Range: $15 - $17.5 / Hourly