Customer Service Associate

Laundromax; Revere, Northern (MA, KY); On-site; USD 18,000 - 25,000; Part time

Job summary

Laundry Capital, operating Laundromax, is seeking a part-time Customer Service Associate at VFW Parkway, Revere, MA. You will help customers with laundry cards and machine operation, process sales and wash/fold orders, and contribute to a clean, friendly store environment.

The role requires effective communication, teamwork, and the ability to stand for extended periods while assisting customers and lifting up to 35 pounds. Prior customer service experience is preferred.

Qualifications

• Ability to assist customers with laundry cards, machine guidance and sales.
• Experience handling cash at a point-of-sale terminal is preferred.
• Strong communication and teamwork skills are essential.
• Teamwork and staying calm in stressful situations.

Responsibilities

• Assist customers with use of laundry cards and machine operation.
• Process retail sales and wash/fold orders; guide customers on services.
• Maintain neat shelves and ensure stock levels; report issues using log books.
• Follow safety and cleanliness procedures; participate in routine store cleaning.
• Address customer questions and concerns and escalate as needed.
• Handle customer questions and resolve concerns professionally.

Skills

Customer service

Cash handling

Communication

Teamwork

Communication

Tools

POS system

Job description

## Customer Service AssociateApplylocations: VFW Parkwaytime type: Part timeposted on: Posted 3 Days Agojob requisition id: R-0114120VFW PkwyRevere, MA 02151Pay Range:$15.50/hour**Customer Service Associate****Job Description**Customer Service Associates report to a General Manager and are responsible for the daily duties in maintaining high levels of customer service through offering a clean, safe and friendly store.**About Laundry Capital:**Laundry Capital was founded in 1996 in New York. Operating over 70 laundromats in eight states, Laundry Capital operates two brands: Clean Rite Centers and Laundromax.Laundry Capital pioneered the Laundromat “super store” concept by building large, bright, free standing stores, equipped with over 120 washers and dryers, ample folding tables, free parking, knowledgeable and qualified staff, and more.Laundry Capital is recognized by the retail sales industry as the “gold standard” for laundromat retail in the United States.**Essential Job Functions:**Customer Service Associates are passionate about customer service!! Our Customer Service Associates are the face of the store and must be willing to perform the essential functions listed below:* Provides assistance to customers with use of laundry cards, machine selection and operation, retail sales purchases, wash and fold orders and with any other questions or concerns that arise* Responsible for accurately utilizing the cash register or point of retail sale computer* Has a thorough knowledge of the products sold and what they are used for; encourages customers to purchase additional items* Ensures retail sales items are neatly stocked at all times and communicates frequently with management when inventory or janitorial items are running low* Utilizes the log books to report any building or equipment maintenance issues; immediately informs supervisor of unsafe situations that arise during a shift* Accurately and always utilizes log books; knows how to choose the right equipment for the amount of clothing; addresses customer concerns as best as possible; informs supervisor of any customer complaints or claims.* Adheres to all company policies and procedures, including the attendance policy and presenting to work in a clean uniform* Follows all safe practices to prevent accidents and injuries to customers and employees* Understands responsibilities for emergency situations such as fires, floods and severe weather* Maintains a safe environment inside and outside of the store* Continually walks the floor picking up debris, emptying trash containers, checking bathrooms and performing other cleaning duties as required**Job Requirements:*** Must be able to stand for up to 8+ hours at a time for a shift* Must be able to lift 35 pounds* Must be able to communicate with all customers and associates in a professional manner* Must be able to work well with others and remain calm in stressful situations* Previous experience in customer service or retail is preferred* Ability to resolve customer issues/complaints in a fashionable and timely manner* Ability to perform assigned tasks by management* Ability to work a flexible (open) schedule