Customer Service Associate

Laundry Capital Co. LLC; Rancho Palos Verdes (CA); On-site; USD 19,000 - 28,000; Full time

Job summary

Laundry Capital Co. LLC is seeking a Customer Service Associate at our Jamaica, NY location to maintain high levels of customer service and ensure a clean, safe store environment.

Responsibilities include assisting customers with laundry cards, selecting machines, processing purchases, and handling wash-and-fold orders, while staying informed about products and promotions. Prior retail or customer service experience is preferred.

Qualifications

• Must be able to stand for 8+ hours per shift.
• Able to lift up to 35 pounds.
• Experience in customer service or retail preferred.
• Strong communication and professionalism with customers.
• Follows safety and attendance policies.

Responsibilities

• Assist customers with laundry cards, machine selection, and services.
• Operate cash register and POS system accurately.
• Recommend products and upsell related items.
• Keep store clean, stocked, and safe at all times.
• Report maintenance or safety issues to supervisor.

Skills

Customer service

Cash handling

Communication

Teamwork

Safety awareness

Retail experience

Job description

131-01 101 AveJamaica, NY 11419

$17.00/hour

Customer Service Associate

Job Description

Customer Service Associates report to a General Manager and are responsible for the daily duties in maintaining high levels of customer service through offering a clean, safe and friendly store.

About Laundry Capital:

Laundry Capital was founded in 1996 in New York. Operating over 70 laundromats in eight states, Laundry Capital operates two brands: Clean Rite Centers and Laundromax.

Laundry Capital pioneered the Laundromat "super store" concept by building large, bright, free standing stores, equipped with over 120 washers and dryers, ample folding tables, free parking, knowledgeable and qualified staff, and more.

Laundry Capital is recognized by the retail sales industry as the "gold standard" for laundromat retail in the United States.

Essential Job Functions:

Customer Service Associates are passionate about customer service!! Our Customer Service Associates are the face of the store and must be willing to perform the essential functions listed below:

• Provides assistance to customers with use of laundry cards, machine selection and operation, retail sales purchases, wash and fold orders and with any other questions or concerns that arise
• Responsible for accurately utilizing the cash register or point of retail sale computer
• Has a thorough knowledge of the products sold and what they are used for; encourages customers to purchase additional items
• Ensures retail sales items are neatly stocked at all times and communicates frequently with management when inventory or janitorial items are running low
• Utilizes the log books to report any building or equipment maintenance issues; immediately informs supervisor of unsafe situations that arise during a shift
• Accurately and always utilizes log books; knows how to choose the right equipment for the amount of clothing; addresses customer concerns as best as possible; informs supervisor of any customer complaints or claims.
• Adheres to all company policies and procedures, including the attendance policy and presenting to work in a clean uniform
• Follows all safe practices to prevent accidents and injuries to customers and employees
• Understands responsibilities for emergency situations such as fires, floods and severe weather
• Maintains a safe environment inside and outside of the store
• Continually walks the floor picking up debris, emptying trash containers, checking bathrooms and performing other cleaning duties as required

Job Requirements:

• Must be able to stand for up to 8+ hours at a time for a shift
• Must be able to lift 35 pounds
• Must be able to communicate with all customers and associates in a professional manner
• Must be able to work well with others and remain calm in stressful situations
• Previous experience in customer service or retail is preferred
• Ability to resolve customer issues/complaints in a fashionable and timely manner
• Ability to perform assigned tasks by management
• Ability to work a flexible (open) schedule