Customer Service Associate

Jacobsen Salt Co; Portland (OR); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Paid time off

Paid company holidays

Employee discount

Health/dental/vision benefits

401(k) plan

Job summary

Jacobsen Salt Co in Portland, Oregon is seeking a full-time Customer Service representative. The position involves managing customer orders, providing support via email and phone, and ensuring the accuracy of records across sales channels.

Candidates should have a high school diploma and 1-2 years of customer service or sales experience. The role offers a starting hourly wage of $20-$25, with benefits including health coverage after 60 days and a 401(k) plan available after one year.

Qualifications

• 1-2 years of Customer Service or Sales experience preferred.
• Comfortable completing tasks on a computer, including email and spreadsheets.
• Confident and articulate in verbal and written communications.

Responsibilities

• Execute order entry and verification across all sales channels.
• Confirm orders and maintain proactive customer communication.
• Handle inquiries and maintain accurate documentation.

Skills

Customer Service or Sales experience

Computer proficiency (Google Suite)

Experience with Quickbooks and/or Shopify

Strong organizational skills

Verbal and written communication

Problem-solving abilities

Time management skills

Education

High school diploma or equivalent

Tools

Quickbooks

Shopify

Job description

At Jacobsen Salt Co. we craft top-shelf cooking ingredients, re-envision classic products and recipes, and provide unforgettable culinary experiences every day. Founded in 2011 as the first saltworks in the Pacific Northwest since the 1800s, we have grown from a local, small business to a nationally recognized brand as America’s leading salt maker and purveyor of quality pantry staples.

Location

Portland, OR

Primary Functions

• Execute order entry and verification across all sales channels and various platforms with a high level of accuracy and follow-through, including but not limited to solving problems in a thoughtful and timely manner
• Confirm orders (including products, pricing, quantities, and shipping/fulfillment logistics) with customer and internally with pertinent departments
• Maintain proactive and positive communication to ensure the highest level of customer service to new and existing customer accounts through inside sales support and account management activities, including order status
• First point of contact for customer inquiries and customer concerns via email, phone, and customer portal messaging
• Maintain accurate documentation related to customer accounts, inventory, compliance, and accounting records. When applicable, initiate necessary corrective actions/steps
• Maintain a knowledge base of the evolving JSC products and promos across channels
• Handle multiple, competing priorities including but not limited to customer inquiries, order changes, sample order requests, product returns and product shortage resolution
• Maintain accuracy across multiple direct-to-consumer (DTC) platforms by ensuring all records are up-to-date
• Provide supporting context or documents to reconcile compliance and/or accounting issues as requested
• Perform other duties as assigned

Skills, Characteristics, and Core Competencies

• A high school graduate (or has a commensurate degree or certifications) with at least 1-2 years of Customer Service or Sales experience preferred
• Comfortable completing tasks on a computer, including email correspondences, maintaining spreadsheets, and familiarity with Google Suite
• Experience working in Quickbooks and/or Shopify is preferred
• Flexible and collaborative team player; comfortable working independently and under direct supervision
• Confident and articulate in verbal and written communications
• An adept multitasker with strong organizational skills
• Able to troubleshoot and problem-solve in a positive manner
• Excellent time management skills, with the ability to maintain a high level of accuracy in a fast-paced environment
• A champion of Jacobsen’s ideals of integrity and inclusivity, both in the workplace and in the community

Essential Physical Functions

• Fully capable of lifting, pushing, and pulling 20-55 lbs (frequent) and 56-70 lbs (rarely)
• Good physical dexterity required; tasks and movements requiring fine motor skills are common
• Able to climb ladders and stairs, squat, kneel, reach overhead and walk on uneven surfaces
• Able to stand for several hours (position requires walking or standing for long periods, up to 100% of the shift/two hours at a time)
• Position requires the ability to work in a fast-paced manufacturing environment

Typical Weekly Schedule

• Shift Hours: Monday-Friday 8:00AM - 4:30PM
• Shift Length: 8 hours
• This full-time, non-exempt position works out of Jacobsen’s production facility in NE Portland, Oregon

Reports To

Senior Customer Service Manager

Salary and Benefits

The starting hourly rate for this position ranges from $20-$25/hour. Benefits include paid time off, paid company holidays and employee discount, as well as eligibility for health/dental/vision benefits after 60 days and 401(k) after one year.

Equal Opportunity Employer

Jacobsen Salt Co. is an equal opportunity employer. We believe in the value that diversity brings to an organization.