Customer Service Associate

Farmers Co-op Oil Company; Northern (KY); Hybrid; USD 17,000 - 25,000; Full time

Job summary

Farmers Co-op Oil Company in Kentucky seeks a friendly store associate to greet customers, understand needs, and promote products and services. You will work with teammates to ensure fast, accurate transactions and excellent customer service.

Responsibilities include stocking shelves, maintaining displays, operating cash registers and POS equipment, completing shift reports, and assisting with housekeeping. Physical stamina to lift up to 50 pounds and work in varied weather is required.

Qualifications

• Must be 18 years or older to sell alcohol.
• Ability to understand and follow instructions.
• Ability to perform arithmetical calculations at the eighth-grade level.
• Lift up to 50 pounds.
• Indoor and outdoor environment in all kinds of weather.

Responsibilities

• Greet every customer upon arrival.
• Be a team player.
• Assist customers and demonstrate concern.
• Make sales transactions quickly and accurately.
• Develop the ability of “Suggestive Selling.”
• Maintain stock of coolers and shelves.
• Complete shift reports and inventory during vendor check-ins.
• Housekeeping of counters, aisles, gondola shelves, and receiving areas.
• Complete shift duties as directed by Store Manager.
• Treat customers and co-workers in a friendly, courteous manner.
• Read and understand instructions for operating cash registers, computers, lottery, and other equipment.

Skills

Customer service

Teamwork

Sales skills

Cash handling

Communication

Education

High school diploma or GED

Tools

POS system

Cash registers

Job description

Description

Job Summary

Represent and promote the store operations in an up-beat manner, which ensures customer confidence and maximum efficiency for the store. Coordinate activities and cooperate with other departments of the company to best serve the needs of the customers. Suggestive sell the company’s products and services.

Duties/Responsibilities:

• Immediately greet every customer upon arrival in the store
• Must be a team player.
• Assist customers in their needs and demonstrate concern.
• Make sales transactions quickly and accurately.
• Develop the ability of “Suggestive Selling”.
• Maintain stock of coolers and shelves
• Maintain levels of products on the store gondolas so product is present for purchase.
• Complete shift reports and account for inventory during vendor check-ins
• Spare time is spent in housekeeping of counters, aisles, gondola shelves, and receiving areas.
• Completion of all shift duties as outlined by Store Manager
• Treat customers and co-workers in a friendly, courteous manner
• Develop the ability to read and understand instructions for operating electric cash registers, computers, lottery, and other equipment.

Other responsibilities:

• Wear the proper Farmers Co-op Oil Company uniform.
• Clean the parking lot and grounds surrounding the convenience store.
• Willingness to attend company functions and meetings.
• Perform other duties as assigned.

Requirements

Education and Experience:

• Ability to understand and follow instructions.
• Ability to perform arithmetical calculations at the eighth-grade level.
• Must be 18 years of age or older to sell alcohol

Physical Requirements:

• Lift up to 50 pounds
• The environment is inside and outside in all kinds of weather.
• Ability to work in a cooler at temperature of 34 degrees up to 30 minutes at a time, freezer at 0 degrees up to 20 minutes at a time.
• Ability to bend, stoop, twist, and move freely in the performance of the position