customer service associate

Dollar Tree Stores; Mokena (IL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational Assistance

Job summary

Dollar Tree Stores is looking for a Customer Service Associate to enhance our customers' shopping experience. In this role, you will assist with customer inquiries, manage transactions, and ensure store cleanliness and safety.

Ideal candidates will have a high school diploma and prior experience in retail or customer service. Strong communication and problem-solving skills are essential for maintaining great customer relationships.

We offer benefits such as Employee Assistance programs and retirement plans to support our team members.

Qualifications

• Previous customer service experience in retail or similar environment preferred.
• Must be able to lift between 30 and 50 lbs. and meet physical demands.
• Ability to follow instructions and operational documents.

Responsibilities

• Assist customers with questions and manage sales transactions.
• Maintain cleanliness and stock throughout the store.
• Ensure a positive and safe environment for customers and associates.

Skills

Customer service

Communication skills

Problem-solving

Organization

Education

High school diploma or equivalent

Job description

Overview

We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following:

• Assist customers with questions and recommendations
• Manage sales transactions while working assigned cash register
• Maintain security of cash and protect company assets
• Keep the store well-stocked, and recover merchandise
• Receive merchandise and help with unloading trucks, stock replenishment in accordance with productivity standards
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
• Responsible for maintaining the cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, taking out the trash, and ensuring all areas are neat and presentable
• Other duties as assigned

Skills and Experience

• High school diploma or equivalent is preferred
• Previous customer service experience in retail, hotel, restaurant, grocery, or drug store environment is highly preferred
• Ability to follow instructions and interpret operational documents is required
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting
• Excellent customer service and relationship management skills are required
• Strong organizational and communication skills are required
• Strong problem-solving and decision-making skills are required

Perks and Benefits

• Employee Assistance Program
• Retirement plans
• Educational Assistance
• And much more

Equal Opportunity Statement

We are an equal opportunity employer and committed to recruiting, hiring, training, and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. In accordance with local laws, minors may be considered for employment in certain roles. We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.